Parts Machinery Manager

Kemp Recruitment Ltd; Great Dunmow; On-site; GBP 35,000 - 40,000; Full time

Job summary

Kemp Recruitment Ltd is seeking an experienced Parts Machinery Manager for a garden machinery business in the UK. This hands-on management role oversees parts sales, stock control, e-commerce fulfilment, and showroom machinery sales, while collaborating with the service team to ensure customers receive the right products efficiently.

The ideal candidate will have supervisory experience in parts, strong stock control, parts identification, and excellent customer service.

Qualifications

• Hands-on management experience in parts/machinery environments.
• Strong stock control and parts identification knowledge.
• Experience with e-commerce orders and showroom sales is beneficial.

Responsibilities

• Oversee day-to-day operation of the parts and machinery department.
• Manage parts sales, purchasing and stock control.
• Coordinate and oversee e-commerce orders and fulfilment.
• Ensure customers receive accurate, knowledgeable and professional advice.
• Work closely with the service department to source and supply parts efficiently.
• Support showroom machinery sales and help customers select the right equipment.
• Maintain stock levels and identify opportunities to improve availability and reduce excess stock.
• Monitor sales, margins and departmental performance.
• Develop efficient processes to improve customer experience.
• Lead and coordinate the small team, maintaining high standards.
• Build relationships with suppliers, customers and manufacturers.

Skills

Parts management

Stock control

Customer service

Supervisory experience

E-commerce fulfilment

Parts identification

Supplier relationships

Commercial awareness

Job description

Parts Machinery Manager

Salary: £35,000 - £40,000

This is a hands-on management role within a small, close-knit team, offering the opportunity to take ownership of a varied area of the business. You'll oversee parts sales and stock, e-commerce fulfilment, customer service and showroom machinery sales, while working closely with the service department to ensure customers receive the right products and parts efficiently.

Key responsibilities

• Oversee the day-to-day operation of the parts and machinery department
• Manage parts sales, purchasing and stock control
• Coordinate and oversee e-commerce orders and fulfilment
• Ensure customers receive accurate, knowledgeable and professional advice
• Work closely with the service department to source and supply parts efficiently
• Support showroom machinery sales and help customers select the right equipment
• Maintain effective stock levels and identify opportunities to improve availability and reduce excess stock
• Monitor sales, margins and departmental performance
• Develop efficient processes and identify opportunities to improve the customer experience
• Support and coordinate the small team, leading by example and maintaining high standards
• Build strong relationships with suppliers, customers and manufacturersThe ideal candidate

We're looking for someone who is experienced, organised and commercially minded, with the confidence to take ownership of a department within a small business.

You’ll ideally have:

• Previous experience in a parts, automotive, agricultural or garden machinery environment
• Experience in a supervisory, management or senior parts role
• Strong knowledge of parts identification and parts catalogues
• Excellent stock control and organisational skills
• Good commercial awareness, including sales and margins
• Excellent customer service and communication skills
• Confidence using computerised parts, stock and e-commerce systems
• A proactive approach with the ability to work independently and make decisions
• A practical, hands-on approach and willingness to get involved where neededHours Monday - Friday: 8:00am - 5:00pm
• Alternate Saturdays: 8:00am - 12:00pm

This is an excellent opportunity for an experienced parts professional looking to take the next step into a management position with genuine responsibility and autonomy, within a well-established and growing garden machinery business