Retail Optical Assistant – Premium Eyewear & Tech

Vision Express; Lichfield; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Frames allowance or purchase support

33 days holiday with buy/sell options

Discounts for family & friends + free眼

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to provide confident customer service, offer product advice, and support frame adjustments and fittings. You will assist with minor repairs and help with pre-screening eye tests using the latest optical tech.

The role emphasizes strong communication, a team-oriented mindset, and staying engaged with customers to understand their needs. Vision Express offers store-wide training and development opportunities.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and comfort with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Engaging with customers

Team player

Strong communicator

Digital tools

Tools

Digital tools

Job description

Vision Express is seeking a Retail Optical Assistant to provide confident customer service, offer product advice, and support frame adjustments and fittings. You will assist with minor repairs and help with pre-screening eye tests using the latest optical tech.

The role emphasizes strong communication, a team-oriented mindset, and staying engaged with customers to understand their needs. Vision Express offers store-wide training and development opportunities.