Premium Optical Retail Associate — Frames & Tech Perks

Vision Express (UK) Limited; Norwich; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Discounts for family and friends

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to join our team and deliver high-quality customer service in premium eyewear retail. You will advise customers, assist with fittings, and support eye test activities using modern optical tech.

The role emphasizes a confident, tech-savvy approach, strong communication, and teamwork to ensure a smooth in-store experience and ongoing customer satisfaction.

Qualifications

• Confidently engage with customers and recommend products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Digital tools

Team player

Communication

Job description

Vision Express is seeking a Retail Optical Assistant to join our team and deliver high-quality customer service in premium eyewear retail. You will advise customers, assist with fittings, and support eye test activities using modern optical tech.

The role emphasizes a confident, tech-savvy approach, strong communication, and teamwork to ensure a smooth in-store experience and ongoing customer satisfaction.