Retail Operations Receptionist

harrods; Knightsbridge; In loco; GBP 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Harrods is seeking a Retail Operations Receptionist for its Bespoke Alterations team in Knightsbridge. You will coordinate internal alteration fittings and support day-to-day admin, ensuring accurate scheduling and high standards of internal customer service.

You will manage diaries, respond to enquiries, maintain records, and contribute to efficient workflows. The role is fully onsite, 5 days per week, with a strong emphasis on organisation and customer-facing support.

Competenze

• Strong customer service focus and professional internal service mindset.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Proficient with Microsoft Word and Excel for daily admin tasks.

Mansioni

• Manage the Fitter diary to schedule appointments accurately and minimise downtime.
• Respond promptly to alterations enquiries and maintain accurate records for bespoke garments and transactions.
• Support back‑of‑house processes and administrative tasks to ensure operational continuity.
• Identify opportunities to streamline workflows and improve the alterations booking journey.

Conoscenze

Customer service

Communication

Time management

Organisational skills

Appointment scheduling

Multitasking

Record keeping

Administrative tasks

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

We are looking for a Retail Operations Receptionist to join the team here at Harrods. As a Retail Operations Receptionist, you will be responsible for the smooth and professional coordination of our internal alteration fittings while supporting the day-to-day operations and administrative functions of the department. You will play a key role in delivering excellent internal customer service, accurate scheduling, and efficient administrative workflows that enable the team to operate seamlessly.

About the Role

As a Retail Operations Receptionist at Harrods, you'll be a vital member of The Tailors team, ensuring the efficient coordination of alteration fittings and supporting operational continuity behind the scenes. With a strong focus on administrative excellence and internal customer service, you will help maintain the high standards of service Harrods is renowned for.

• Managing the Fitter diary, ensuring appointments are scheduled accurately and efficiently while preventing diary conflicts and minimising downtime.
• Supporting colleagues across the business by responding promptly to alterations enquiries and maintaining accurate digital and physical records for bespoke garments and transactions.
• Support operational continuity by managing back-of-house processes, handling administrative tasks
• Proactively identifying opportunities to improve workflows and increase efficiency across the alterations booking journey.

This role is fully onsite, working 5 out of 7 days per week.

About You

You will have a strong customer service focus when dealing with internal stakeholders and understand the importance of delivering a professional and responsive service. You will be highly organised, adaptable and able to manage multiple priorities while maintaining attention to detail.

• Have strong customer service and communication skills when interacting with internal teams.
• Be proficient in Microsoft Word and Excel.
• Have excellent time management skills and strong attention to detail.
• Be confident coordinating and scheduling appointments while managing competing priorities.
• Be experienced in maintaining accurate records and handling administrative processes.
• Be comfortable managing inbound enquiries and resolving issues efficiently.
• Demonstrate flexibility and a willingness to adapt to changing business needs.
• Be able to multitask effectively while maintaining accuracy and professionalism.

About Us

Harrods is one of the world's leading luxury departments stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent

Department: Bespoke Alterations (Giuseppe Perri, Serena Viola)