Merchandising Admin Assistant

Harrods; City of Westminster; On-site; GBP 27,000 - 33,000; Full time

Job summary

Harrods is seeking a Merchandise Admin Assistant to join our Merchandising team in a fixed-term capacity. A strong focus on reporting, data analysis and PO management is required to support the luxury department and Harrods Collections.

You will collaborate with the Replenishment Analyst to ensure smooth stock setup and timely replenishment. The role involves producing weekly and ad-hoc trade reports, reviewing PO requests, and maintaining up-to-date documentation.

Qualifications

• Strong numerical and analytical skills essential for reporting and analysis.
• Flexible and able to adapt to changing priorities with minimal supervision.
• Customer service focus when dealing with internal and external stakeholders.
• Excellent interpersonal and communication skills to build relationships.

Responsibilities

• Approve and action POs, review OTB forms.
• Document paperwork for unplanned overspends and keep trackers up to date.
• Assist in replenishment process and ensure lines are set up for replenishment.
• Produce weekly and daily trade reports to agreed timescales with high accuracy.
• Deliver reports on vendor performance (PO fill rate, on-time deliveries) and identify improvement opportunities.
• Chase deliveries and amend quantities/dates with Merchandiser and Buying teams as required.
• Resolve trouble shipments by coordinating with Distribution and Buying.

Skills

Numerical skills

Analytical skills

Customer service

Interpersonal communication

Time management

Multi-tasking

PC literacy

Attention to detail

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

Our Merchandising team are now looking for a Merchandise Admin Assistant to join them here at Harrods. We will have an upcoming opportunity to join our Harrod's Collections department on a fixed-term basis! We're always on the lookout for exceptional talent to join our team. Please note, this advert is also a part of our ongoing efforts to build a strong talent pool for future opportunities in departments such as Fashion.

We are proud to offer a starting salary, for our Merchandise Admin Assistants, of £30,000.

About the Role

This role is all about reporting and analysing, so a keen interest in figures is essential.

You will assist in the production of weekly and ad-hoc reporting for stakeholders across the business, assess purchase order requests from the buying team and key price changes for the Sale periods. You will also work with the Replenishment Analyst to ensure lines are set up for replenishment correctly.

Other responsibilities will include:

• Approving and actioning POs (including reviewing OTB forms).
• Documenting relevant paperwork for unplanned overspends, highlighting areas of concern to all stakeholders, and ensuring tracker is always up to date in all respects.
• Assisting in the replenishment process.
• Producing the weekly and daily trade reports to agreed timescales ensuring a high degree of accuracy is maintained.
• Delivering reports on vendor performance e.g. PO fill rate, on time deliveries and identify opportunities for improvement.
• Chasing deliveries and amend qty’s and delivery dates with approval of Merchandiser and Buying teams as required.
• Resolving trouble shipments, co-ordinating with Distribution and Buying to ensure that issues are resolved promptly.

About You

You will have a good eye for data, demonstrated through strong numerical and analytical skills.

You will also be flexible and ready to adapt to changing priorities – able to perform duties effectively with minimum supervision and guidance.

You’ll have a strong customer service-focus when dealing with both internal and external parties.

Using your excellent interpersonal and communication skills, you will build long lasting working relationships with said parties.

Prior admin or Merchandising experience is preferred but is not essential.

You will also:

• Be PC literate, including Microsoft Word and Microsoft Excel.
• SAP knowledge preferable.
• Have good attention to detail is key, this is a fast‑paced role and accuracy is essential.
• Possess excellent time‑management skills and the ability and willingness to multi‑task.
• Be proactive and solutions‑based thinker.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information: Time Type: Permanent Department: Merchandise Planning & Control (Rupert Symes (Inherited))

As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees.

We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.