Luxury Retail Operations Coordinator (Diary & Admin)

Harrods; City of Westminster; Presencial; GBP 25.000 - 38.000; Jornada completa

Descripción de la vacante

Harrods is seeking a Retail Operations Receptionist to support the Tailors team by coordinating alteration fittings and handling administrative tasks. You will manage the fitter diary, respond to enquiries, and maintain accurate records to ensure smooth operations.

The role emphasizes strong customer service, organisation, and the ability to handle multiple priorities in a fast-paced environment. Onsite work with a focus on efficiency and professional internal service.

Formación

• Strong customer service and communication skills when interacting with internal teams.
• Proficient in Microsoft Word and Excel.
• Excellent time management skills and strong attention to detail.
• Confident coordinating and scheduling appointments while managing competing priorities.
• Experienced in maintaining accurate records and handling administrative processes.
• Comfortable handling inbound inquiries and resolving issues efficiently.
• Demonstrate flexibility and a willingness to adapt to changing business needs.
• Able to multitask effectively while maintaining accuracy and professionalism.

Responsabilidades

• Managing the Fitter diary, ensuring appointments are scheduled accurately and efficiently while preventing diary conflicts and minimising downtime.
• Supporting colleagues across the business by responding promptly to alterations enquiries and maintaining accurate digital and physical records for bespoke garments and transactions.
• Support operational continuity by managing back-of-house processes, handling administrative tasks.
• Proactively identifying opportunities to improve workflows and increase efficiency across the alterations booking journey.

Conocimientos

Customer service

Microsoft Word

Microsoft Excel

Time management

Appointment coordination

Record keeping

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Harrods is seeking a Retail Operations Receptionist to support the Tailors team by coordinating alteration fittings and handling administrative tasks. You will manage the fitter diary, respond to enquiries, and maintain accurate records to ensure smooth operations.

The role emphasizes strong customer service, organisation, and the ability to handle multiple priorities in a fast-paced environment. Onsite work with a focus on efficiency and professional internal service.