Retail Operations Receptionist

Harrods; Greater London; On-site; GBP 23,000 - 31,000; Full time

Job summary

Harrods is seeking a Retail Operations Receptionist to coordinate alteration fittings and support day-to-day department operations. The role focuses on exceptional internal customer service, accurate scheduling, and efficient administrative workflows to keep the team running smoothly.

The position is fully onsite, 5 days a week, with the Hybrid@Harrods policy referenced on the Career Site for further information.

Qualifications

• Demonstrated customer service orientation when dealing with internal teams.
• Proficiency with Microsoft Word and Excel for admin tasks.
• Strong time management and attention to detail in a fast-paced environment.

Responsibilities

• Manage the fitter diary and schedule appointments accurately.
• Respond promptly to alteration enquiries and keep records up to date.
• Support back-of-house processes and streamline the alterations booking journey.
• Maintain digital and physical records for bespoke garments and transactions.
• Adapt to changing business needs and handle multiple priorities.

Skills

Customer service

Communication

Time management

Attention to detail

Appointment scheduling

Record keeping

Administrative tasks

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking for a Retail Operations Receptionist to join the team here at Harrods. As a Retail Operations Receptionist, you will be responsible for the smooth and professional coordination of our internal alteration fittings while supporting the day-to-day operations and administrative functions of the department. You will play a key role in delivering excellent internal customer service, accurate scheduling, and efficient administrative workflows that enable the team to operate seamlessly.

This role is fully onsite, working 5 out of 7 days per week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About the Role

As a Retail Operations Receptionist at Harrods, you'll be a vital member of The Tailors team, ensuring the efficient coordination of alteration fittings and supporting operational continuity behind the scenes. With a strong focus on administrative excellence and internal customer service, you will help maintain the high standards of service Harrods is renowned for.

• Managing the Fitter diary, ensuring appointments are scheduled accurately and efficiently while preventing diary conflicts and minimising downtime.
• Supporting colleagues across the business by responding promptly to alterations enquiries and maintaining accurate digital and physical records for bespoke garments and transactions.
• Support operational continuity by managing back-of-house processes, handling administrative tasks Proactively identifying opportunities to improve workflows and increase efficiency across the alterations booking journey.

About You

You will have a strong customer service focus when dealing with internal stakeholders and understand the importance of delivering a professional and responsive service. You will be highly organised, adaptable and able to manage multiple priorities while maintaining attention to detail. You will also:

• Have strong customer service and communication skills when interacting with internal teams.
• Be proficient in Microsoft Word and Excel.
• Have excellent time management skills and strong attention to detail.
• Be confident coordinating and scheduling appointments while managing competing priorities.
• Be experienced in maintaining accurate records and handling administrative processes.
• Be comfortable managing inbound enquiries and resolving issues efficiently.
• Demonstrate flexibility and a willingness to adapt to changing business needs.
• Be able to multitask effectively while maintaining accuracy and professionalism.

About Us

Harrods is one of the world's leading luxury departments stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

• Time Type: Permanent
• Department: Bespoke Alterations (Giuseppe Perri, Serena Viola)

As one of the world's most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.