Onsite Alterations Scheduler & Operations Coordinator

harrods; Knightsbridge; In loco; GBP 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Harrods is seeking a Retail Operations Receptionist for its Bespoke Alterations team in Knightsbridge. You will coordinate internal alteration fittings and support day-to-day admin, ensuring accurate scheduling and high standards of internal customer service.

You will manage diaries, respond to enquiries, maintain records, and contribute to efficient workflows. The role is fully onsite, 5 days per week, with a strong emphasis on organisation and customer-facing support.

Competenze

• Strong customer service focus and professional internal service mindset.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Proficient with Microsoft Word and Excel for daily admin tasks.

Mansioni

• Manage the Fitter diary to schedule appointments accurately and minimise downtime.
• Respond promptly to alterations enquiries and maintain accurate records for bespoke garments and transactions.
• Support back‑of‑house processes and administrative tasks to ensure operational continuity.
• Identify opportunities to streamline workflows and improve the alterations booking journey.

Conoscenze

Customer service

Communication

Time management

Organisational skills

Appointment scheduling

Multitasking

Record keeping

Administrative tasks

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Harrods is seeking a Retail Operations Receptionist for its Bespoke Alterations team in Knightsbridge. You will coordinate internal alteration fittings and support day-to-day admin, ensuring accurate scheduling and high standards of internal customer service.

You will manage diaries, respond to enquiries, maintain records, and contribute to efficient workflows. The role is fully onsite, 5 days per week, with a strong emphasis on organisation and customer-facing support.