Retail Operations Leader – Food Service

Baxterstorey Uk; England; Vor Ort; GBP 41.000 - 50.000; Vollzeit

Benefits dieser Stelle

28 Days holiday including bank holiday

Birthday day off

Food allowance on shift

3 volunteering days

3 days grandparent leave

Enhanced maternity leave

Secondary carer leave

Wedding/commitment day leave

Training and development opportunities

Apprenticeships opportunities

Pension and life insurance

Employee discounts on HAPI app

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Zusammenfassung

Baxterstorey Uk in the United Kingdom is seeking an experienced department manager to oversee daily operations, drive customer service, and manage marketing and financial performance within a fast-paced food service setting.

You will lead a team, develop training plans, monitor KPIs, and collaborate with the Retail Manager to deliver targets while ensuring compliance and high standards across service and safety.

Qualifikationen

• Previous experience of managing a large team in a fast-paced food service environment.
• Health & Safety L2/3 Skills.
• Excellent level of both written and spoken English.
• Displaying a ‘can do’ attitude.
• Organisational skills and ability to plan ahead.
• Strong leadership and communication skills.
• Exceptional customer service.
• Microsoft Office applications including SharePoint, Forms, OneDrive, Outlook etc.
• A successful record of achieving targets and results orientated.
• Ability to work under pressure with changing priorities.
• Accountability for gross profit and financial management.
• Analytical approach to problem solving.
• Desirable: Understanding of ESG regulations and industry initiatives.
• Desirable: Understanding current food legislations.
• Desirable: Contract catering industry background.

Aufgaben

• Take responsibility for the smooth and efficient running of department.
• Manages day-to-day operations to meet customer expectations of quality and standards daily.
• Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness.
• Understand KPIs related to own department and work towards achieving them, such as Mystery Shopper audits.
• Develops goals and plans to prioritise and delegate when required, organise workload.
• Make a continuous assessment of staff performance and establish training needs.
• Manage all marketing in advance, signage is displayed correctly, and weekly menu is sent on time.
• Advocates sound financial/business decision making and plans to rectify budget shortfalls.
• Ensure legal compliance within the department.
• Drive innovation with regards to product, trends, sustainability and provenance.
• Develop annual marketing plan with Retail Manager.
• Work towards financial targets/forecast and address shortfalls especially gross profit and sales.
• Monitor financial performance such as revenue or inventory.
• Ensure excellent customer service, assess customer experience and act on concerns with Head of Retail.
• Monitor customer feedback, handle complaints and resolve issues with action plans.
• Ensure duties and standards are known, pricing/labeling and menus are correct.
• Introduce training plans for all staff, hold reviews and development plans for direct reports.
• Monitor development and succession planning recommendations.
• Prepare training plan for customer service and ensure implementation.
• Maintain regular team meetings for two-way communication of targets and information.
• Manage team with budget, annual leave and rotas.
• Motivate and lead the team by example.
• Ensure the team are knowledgeable and motivated through induction and training.
• Participate in the hiring process with Head of Retail.
• Ensure FOH teams understand Health & Safety responsibilities and receive training.
• Maintain due diligence records and document incidents and allergen policy.

Kenntnisse

Leadership

Communication

Team management

Customer service

Organisational skills

Problem solving

English proficiency

Ausbildung

Health & Safety L2/3 Skills

Tools

Microsoft Office

SharePoint

Forms

OneDrive

Outlook

Jobbeschreibung

Baxterstorey Uk in the United Kingdom is seeking an experienced department manager to oversee daily operations, drive customer service, and manage marketing and financial performance within a fast-paced food service setting.

You will lead a team, develop training plans, monitor KPIs, and collaborate with the Retail Manager to deliver targets while ensuring compliance and high standards across service and safety.