Head of Catering & Hospitality Operations

Baxterstorey; Stockley; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

28 Days holiday including bankholidays

Birthday leave

Pension and life insurance

Free meals on shift

Perkbox discounts

Wellbeing resources

Job summary

BaxterStorey is seeking an experienced General Catering Manager to take full responsibility for the day-to-day management, performance, and continuous improvement of a multi-outlet catering operation in the UK. You will lead from the front, drive service excellence, uphold food safety standards, and manage SLAs and KPIs to deliver outstanding customer experiences.

You will build strong relationships with clients and stakeholders, develop your team through mentoring and training, and maintain

Qualifications

• Excellent leadership and people management skills.
• Strong stakeholder engagement and communication abilities.
• Solid understanding of food safety legislation and compliance requirements.
• Proven track record in delivering against SLAs, KPIs and financial targets.
• Strong commercial awareness and ability to manage budgets.

Responsibilities

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
• Build relationships with clients and key stakeholders to drive service excellence.
• Mentor and develop your team through training, recognition and empowerment.
• Create a culture of excellence with obsessive food standards and innovation.
• Oversee health and safety, sustainability, governance and financial performance.

Skills

Leadership

Stakeholder management

Commercial awareness

Food safety knowledge

KPI/SLA delivery

Job description

BaxterStorey is seeking an experienced General Catering Manager to take full responsibility for the day-to-day management, performance, and continuous improvement of a multi-outlet catering operation in the UK. You will lead from the front, drive service excellence, uphold food safety standards, and manage SLAs and KPIs to deliver outstanding customer experiences.

You will build strong relationships with clients and stakeholders, develop your team through mentoring and training, and maintain