Lead Floor Manager – Hospitality & Service

WSH Group; Southampton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension and life insurance

Discounts on Perkbox app; high street,

Cycle to work scheme

Access to employee assistanceprogramme

Bespoke training and developmentopport

Apprenticeships opportunities for all

Job summary

BaxterStorey in the UK is seeking a Floor Manager to lead a busy hospitality team across restaurant and coffee outlets. You will motivate staff, ensure service excellence and manage day-to-day operations to meet brand standards and guest expectations.

You will develop training plans, monitor KPIs, control costs and budgets, and coordinate annual marketing plans. The role requires an inspiring leader who delivers great customer experiences while maintaining Health & Safety and finance compliance.

Qualifications

• Ability to motivate and develop a team
• Strong passion for food and service, with attention to detail in standards
• Professional catering service experience and ability to meet client expectations
• Experience commensurate with the role
• Proven ability to deliver an excellent customer experience and lead by example
• Analytical approach to problem solving

Responsibilities

• Take responsibility for the smooth and efficient running of all retail spaces including restaurant and the coffee outlets.
• Manages direct reports to ensure day-to-day operations standards are met.
• Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness; adhere to KPIs and manage non-compliance.
• Develops goals and plans to prioritise and delegate when required, organise workload.
• Assess staff performance to identify training needs and development potential.
• Control costs and work towards budget and financial targets with constant performance monitoring.
• Ensure legal compliance in Health & Safety and finance within departments.
• Drive innovation in product and stay updated with industry trends and sustainability.
• Develop coordinated annual marketing plan with outlets and ensure signage is displayed correctly.
• Ensure excellent customer service, assess customer experience and implement improvements.
• Monitor customer feedback, handle complaints and resolve issues with timely action plans.
• Compile training and development plans for department heads to ensure high training standards.

Skills

Team leadership

Customer service

Catering service

Attention to detail

Leadership by example

Analytical thinking

Job description

BaxterStorey in the UK is seeking a Floor Manager to lead a busy hospitality team across restaurant and coffee outlets. You will motivate staff, ensure service excellence and manage day-to-day operations to meet brand standards and guest expectations.

You will develop training plans, monitor KPIs, control costs and budgets, and coordinate annual marketing plans. The role requires an inspiring leader who delivers great customer experiences while maintaining Health & Safety and finance compliance.