Retail Manager - Gerrards Cross

Artemis Clarke Ltd; Gerrards Cross; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Paid breaks

Birthday leave

Staff profit share

Wellbeing programme

30% staff discount

CookieJar discounts

Team meals/events

Be part of a B Corp-certified business

Additional employee benefits

Job summary

Artemis Clarke Ltd. is seeking a proactive Retail Team Lead in Gerrards Cross, overseeing a small shop and 32-hour weekly schedule. You will guide a 15+ member team, drive sales, and ensure superb customer service and stock management.

Responsibilities include coaching staff, maintaining store standards, and delivering financial targets while fostering a positive work environment and strong brand representation.

Qualifications

• Experience leading a team of 15+ people.
• Experience managing a business with £1m+ in sales.
• Passion for retail and delivering results.
• Ability to inspire and develop a high-performing team.

Responsibilities

• Provide first-class customer service to every customer, every time, and lead your team to do the same.
• Treat every customer with courtesy and respect and ensure they take priority.
• Lead your team to develop product knowledge to advise on menu planning and increase sales.

Skills

Team leadership

P&L management

Customer service

Stock replenishment

Cash handling

Visual merchandising

Job description

Location: Gerrards Cross
Pay rate: £32,000 pro rata
Hours: 32 hours per week

Join our Retail Team! Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands‑on member of the team, serving customers and replenishing stock to ensure the best possible sales environment for our customers.

We Are Looking for Someone Who

• Has experience leading a team of 15+ people
• Has managed a business with £1m+ in sales
• Brings real passion for retail and drive to deliver results
• Can inspire and build a first-class team
• Has proven leadership experience (essential)

The Role – Remarkable Service

• Provide first-class customer service to every customer, every time, and lead your team to do the same.
• Treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing.
• Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.

The Role – Remarkable Business

• Deliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances.
• We are a food business – make sure the shop always looks immaculate, clean and spotless.
• Ensure your team represent the brand at all times through their service, standard of dress and communication with customers.
• Develop excellence in cash handling and weekly reporting to ensure our central functions receive the information they require.
• Review your service levels regularly and plan local marketing where necessary.
• Check in deliveries and place orders. Accountable for accurate stock taking every period.

The Role – Remarkable People

• Communication is key. Ensure that you keep your team up to date with new products and that team targets are communicated – everyone needs to be working towards the same goal.
• Ensure that all members of your team are trained in all aspects of their role, including health and safety and daily shop procedures.
• Maintain staff records in discipline, sickness and holidays.
• Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.

If you tick most of these boxes but not all – do not stress. We are all about potential.

Excellent Benefits Including

• Paid breaks
• Paid leave on your birthday, moving house, becoming a grandparent or your child starting school for the first time
• Staff profit share
• Wellbeing programme
• 30% staff discount
• Access to CookieJar Smart Spending discounts and free food perks
• Team meals, events and away days
• Be part of a B Corp-certified business that values sustainability, people and the community
• Additional employee benefits