Retail Store Manager

Company Shop Group

Polesworth

On-site

GBP 20,000 - 25,000

Part time

14 days+

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Benefits offered by this job

Free membership to Company Shop for 1

Colleague discount card

Annual flu injections

Free tea & coffee

Cycle to work scheme

Contributory pension scheme

Job summary

Company Shop Group is seeking a Shop Manager for the Staff Shop (Ocado Tamworth). You will oversee all daily operations, lead the team to meet store standards and KPIs, and provide an outstanding member experience in a busy retail setting.

Location is Tamworth area with 32 hours per week on a rota (3am–11:30am). Salary £22,763 per annum. This role emphasizes service, teamwork and continuous improvement within our values-driven business.

Qualifications

Experience leading a retail team to deliver high standards.
Ability to plan and organise workloads to tight deadlines.
Strong communication with colleagues and customers.
Commitment to development and continuous learning.
Flexible and adaptable to business needs.

Responsibilities

Motivate the team to deliver day‑to‑day department goals.
Coordinate and communicate with colleagues to ensure excellent standards.
Maintain high standards and seek improvements.
Support with departmental tasks as required.
Uphold health, safety and environmental policies and promote safe practices.
Review waste and seek reduction opportunities.
Coach and develop colleagues and plan succession.
Foster an engaging department culture focused on members.

Skills

Leadership

Communication

Planning

Time management

Adaptability

Job description

Join Our Team as a Shop Manager

You will be working in partnership to ensure the smooth running of the colleague shop.

You will look to consistently deliver great service by truly putting our customers at the heart of what we do, focusing on the store standards. The role of Shop Manager is to oversee all areas of daily business operations, including leading the team to deliver the store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Details of location and shift pattern:

Location: Staff Shop (Ocado Tamworth) Danny Morson Way, Dordon, B78 1FE

Shifts/Hours: 32 hours a week, working 4 out of 7 days on a rota basis. The hours of work are between 3am and 11.30am Monday to Sunday

Salary: £22,763 per annum

Accountabilities and responsibilities

You will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department
You are required to effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department
Ensure standards remain high and continually look for ways to improve
Support with any departmental tasks that are required
Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice
Continuously review waste within your department and seek solutions to reduce wastage where possible
Assist with development plans of colleagues, by making recommendations and coaching rising stars
Create an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do
Ensure that our colleagues uphold our culture and deliver an expectational member experience

Knowledge, Skills and Experience

Lead by example and uphold Company Shop Group values at all times
Ability to build and maintain effective working relationships
Ability to effectively plan and organise workloads
Able to work to strict deadlines
A want and desire to develop and progress within your role
A commitment to your own personal development and continued learning
To be flexible and adaptable to support the needs of the business
Proven record of experience in a retail environment whilst managing a team
Solid interpersonal skills with an ability to communicate with members and colleagues and anticipate and rectify potential problems
Ability to work well under pressure whilst maintaining a can-do, helpful attitude in line with Company Shop Group ethos
Ability to effectively plan, organise and manage own workload
Excellent time management/organisational skills and ability to work to strict deadlines
Service focused mindset for both internal and external customers
Solution focused mindset bringing solutions and opportunities