Store Manager - Lightwater

Cook Trading Limited; Lightwater; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Paid breaks

Birthday leave

Staff profit share

Wellbeing program

30% staff discount

Food perks

Team events

Sustainability focus

Job summary

Cook Trading Limited in Lightwater is seeking a Retail Manager to lead a 15+ strong team and drive remarkable service and sales in our busy shop.

You will manage stock, cash handling, local marketing, and ensure the store presents the brand at all times while delivering financial targets.

This 40-hour week role offers a £34,000 pay rate and company benefits including staff discounts and a wellbeing program.

Qualifications

• Experience leading a team of 15+ people.
• Managed a business with £1m+ in sales.
• Strong leadership experience essential.
• Passion for retail with drive to deliver results.
• Ability to inspire and build a first-class team.

Responsibilities

• Provide first-class customer service to every customer, every time.
• Lead the team to deliver outstanding service and sales.
• Develop product knowledge to advise customers on menu planning and promotions.
• Deliver financial targets through the team and manage P&L reporting.
• Keep the shop immaculate and represent the brand at all times.
• Develop cash handling and weekly reporting for Central functions.

Skills

Team leadership

Sales management

Customer service

Retail operations

People management

Job description

Retail Manager - Lightwater

Location Lightwater

Hours: 40 Hours

Pay rate : £34000

Join Our Retail Team!

Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.

We’re looking for someone who:

• Has experience leading a team of15+ people
• Has managed a business with£1m+ in sales
• Brings realpassion for retailand drive to deliver results
• Can inspire and build afirst-class team
• Has provenleadership experience(essential)

The Role

• Remarkable Service

  • To provide first class customer service to every customer, every time, and to lead your team to do the same.

  • To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing.

  • Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.

  Remarkable Business

  • Deliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances.

  • We are a food business – make sure the shop always looks immaculate, clean and spotless.

  • Ensure your team represent the brand at all times through their service, standard of dress and communication with customers.

  • Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require.

  • Review your service levels regularly and plan local marketing where necessary.

  • Checking in deliveries and placing orders. Accountable for accurate stock taking every period.

  Remarkable People

  • Communication is key. Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal.

  • You must ensure that all members of your team are trained in all aspects of their role. This includes health and safety and daily shop procedures.

  • Maintain staff records in discipline, sickness and holidays.

  • Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.

If you tick most of these boxes but not all—don’t stress. We’re all about potential.

Excellent Benefits including

• Paid breaks
• Paid leave on your birthdays, moving house, become grandparent or your child starts school for the first time
• staff profit share
• Wellbeing program
• 30% staff discount
• Access to CookieJar Smart Spending discounts and free food perks.
• Team meals , events & away days
• Be part of a B-Corp-certified business that values sustainability, people, and the community.

And many more