Assistant Store Manager

Company Shop Group

Corby

On-site

GBP 31,000 - 38,000

Full time

7 days ago

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Benefits offered by this job

Free membership to Company Shop foryou

10% colleague discount card

Contributory pension scheme

Annual Flu Injections and discounts

Job summary

Company Shop Group in Corby is seeking an Assistant Store Manager to lead store-wide performance, drive commercial results, and ensure operational excellence. You will oversee Shift Leads and Colleagues, translating strategy into action and stepping in when the Store Manager is absent.

You will manage rotas, payroll, recruitment, training and compliance with food safety and health & safety rules, while championing member experience and continuous improvement across the store.

Qualifications

Experience in retail management with store-wide responsibility.
Strong leadership and people development skills.
Knowledge of food safety, health & safety, and compliance requirements.

Responsibilities

Lead, develop and hold team leads accountable for performance and standards.
Own colleague engagement, capability, performance and development across the store.
Manage rosters, payroll and productivity to meet commercial and operational requirements.
Lead recruitment, onboarding, succession planning and retention activity.
Ensure audit readiness and compliance with company policy.
Champion the member experience and drive improvements across the store.
Oversee daily operations and balance people, performance and priorities.

Skills

Leadership

People management

Operational excellence

Communication

Analytical

Education

Food Safety qualification (Level 1+)

Job description

About us

Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities.

Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.

About the role

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

The Assistant Store Manager is responsible for store-wide performance, leading the delivery of commercial results through effective people leadership, operational excellence and strong compliance. The role translates strategy into action and sets direction for Shift Leads and Colleagues, acting as the senior leader in the Store Manager’s absence.

Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Leadership & People Management

Lead, develop and hold Team Leads accountable for performance and standards.
Own colleague engagement, capability, performance and development across the store.
Manage rotas, payroll and productivity to meet commercial and operational requirements.
Lead recruitment, onboarding, succession planning and retention activity.
Manage performance, absence, disciplinary and grievance processes in line with Company policy.
Ensure consistent, clear communication across the store.

Commercial Performance

Own delivery of key performance indicators including sales, payroll, productivity, audits and scorecards.
Analyse performance trends and implement corrective action plans.
Drive continuous improvement and operational efficiency across the store.
Support delivery of local engagement plans and commercial initiatives.

Operations & Standards

Ensure consistent operational excellence across all areas of the store.
Oversee daily operations through effective planning and leadership of Team Leads.
Take accountability for audit readiness, compliance outcomes and store standards.

Customer & Member Experience

Champion the member experience and drive improvements across the store.
Handle escalated member issues where required.

Compliance, Safety & Governance

Ensure full compliance with food safety, health & safety, environmental, trading standards and brand security requirements.
Lead a strong HSE culture and ensure all mandatory training and certifications are in date.
Promote safe working practices and encourage reporting of near misses, observations and accidents.

Leadership Cover & Accountability

Act as the senior decision-maker in the absence of the Store Manager.
Provide clear direction, manage risk and take accountability for outcomes.
Strong knowledge of end-to-end retail operations, with the ability to oversee and optimise performance across the whole store including the analysis of performance data, identify root causes and implement improvement plans.
In-depth understanding of commercial KPIs, including sales, payroll, productivity and audit measures, and how to influence results through effective leadership.
Strong working knowledge of people policies and procedures, including performance management, absence management and employee relations.
Thorough understanding of food safety, health & safety, trading standards and compliance requirements within a retail environment.
Proven ability to lead, develop and hold managers and colleagues accountable for performance and standards.
Strong coaching and influencing skills, with the ability to drive consistent behaviours and build capability across the team.
Highly effective communicator, able to give clear direction, manage change and engage colleagues at all levels.
Excellent planning and organisational skills, with the ability to balance people, performance and operational priorities.
Confident decision-maker, able to take ownership and manage risk in the absence of the Store Manager.
Experience in a retail management role with responsibility for store-wide performance.
Experience of leading other managers or supervisors and driving performance through them.
Proven experience of rota planning, payroll control and productivity management.
Experience of leading recruitment, onboarding and colleague development activity.
Experience of managing disciplinary, grievance and absence cases in line with company policy.
Accountable experience of audit readiness, compliance outcomes and continuous improvement.
Food Safety qualification (Level 1 or above) or willingness to obtain.