Retail Manager

Wakefield Hospice; Wakefield; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Healthcare cash plan

27 days’ annual leave + bank holidays

Volunteer day

Wellbeing and mental health support

Pension

Employee discount schemes

Subsidised lunches

Free hot drinks

Free on-site parking

Job summary

Wakefield Hospice is seeking a Donation Centre Manager to lead the Donation Centre team, oversee stock flow across shops and online channels, and maximise income generation opportunities. You will line-manage supervisors, staff and volunteers, drive process improvements, and ensure health and safety and regulatory compliance while delivering excellent charitable outcomes for the local community.

This time-sensitive role includes rolling CV reviews and close collaboration with senior leadership

Qualifications

• Experience leading retail, warehouse, logistics or operational teams.
• Strong leadership with the ability to motivate staff and volunteers.
• Experience managing stock, processes or distribution operations.
• Excellent organisational and problem-solving skills.
• Confident handling multiple priorities and stakeholders.

Responsibilities

• Lead the sorting, processing and distribution of donated stock.
• Manage stock allocation across retail shops, eBay and other channels.
• Oversee transport operations, collections and deliveries.
• Line manage supervisors, staff and volunteers.
• Drive continuous improvement in processes and performance.
• Ensure compliance with health and safety, GDPR and retail regulations.
• Produce operational and performance reports for senior leadership.

Skills

Retail management

Leadership

Stock management

Logistics

Organisational skills

Problem-solving

Stakeholder management

Job description

Ready to take the lead at the heart of a thriving charity retail operation?

At Wakefield Hospice, every donation helps provide specialist care, comfort and support to people living with life-limiting conditions and their families when they need it most. As their new Donation Centre Manager, you will play a pivotal role in ensuring every donated item reaches its maximum potential and generates vital income to support hospice services.

• Location: Wakefield
• Benefits: includes a Healthcare Cash Plan, 27 days’ annual leave plus bank holidays, a volunteer day, wellbeing and mental health support, pension and employee discount schemes, as well as subsidised lunches, free hot drinks, and free on-site parking.

Wakefield Hospice:

For over 30 years, Wakefield Hospice has provided compassionate care and support to local people and their families. Retail income plays a vital role in enabling them to continue delivering these essential services, making this an opportunity to have a direct and meaningful impact. Everything they do is underpinned by their values of Caring, Professional, Aspirational and Inclusive, and they are looking for someone who shares that commitment.

The Role:

This is a varied leadership position that combines strategic oversight with hands‑on operational management. You will lead the Donation Centre team, manage stock flow across shops and online channels, oversee transport and logistics, and ensure income generation opportunities are maximised.

Key Responsibilities

• Leading the sorting, processing and distribution of donated stock.
• Managing stock allocation across retail shops, eBay and other sales channels.
• Overseeing transport operations, collections and deliveries.
• Line managing supervisors, staff and volunteers.
• Driving continuous improvement in processes and performance.
• Ensuring compliance with health and safety, GDPR and retail regulations.
• Producing operational and performance reports for senior leadership.

About You:

Wakefield Hospice is looking for someone who can bring together people, operations and performance in a fast‑paced environment.

You will bring:

• Experience managing retail, warehouse, logistics or operational teams.
• Strong leadership skills with the ability to motivate staff and volunteers.
• Experience managing stock, processes or distribution operations.
• Excellent organisational and problem‑solving skills.
• Confidence working across multiple priorities and stakeholders.
• A collaborative approach and commitment to delivering excellent results.

Most importantly, you will be motivated by the opportunity to contribute to a cause that changes lives across the local community.

Deadline: 23rd September

Interviews: 1st & 2nd Of October

Only because this role is time-sensitive, we’ll be reviewing CVs on a rolling basis – so please do get in touch as soon as possible if you’re interested. But, if you’re away on holiday or your personal circumstances make this time of year difficult, please just reach out to Ellen and we’ll ensure that you don’t miss out.