Donation Centre Manager

South West Community Chaplaincy; Wakefield; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Healthcare Cash Plan

27 days’ annual leave + bank holidays

Volunteer day

Wellbeing and mental health support

Pension

Employee discounts

Subsidised lunches

Free hot drinks

Free on-site parking

Job summary

Wakefield Hospice is seeking a Donation Centre Manager in Wakefield to lead the centre's operations, drive income from donated goods and coordinate stock across shops and online channels.

This role combines strategic oversight with hands-on leadership of staff and volunteers, ensuring efficient processing, transport and regulatory compliance, while upholding the charity's Caring, Professional, Aspirational and Inclusive values.

Qualifications

• Experience leading donation centres or similar retail operations.
• Proven ability to manage stock flow across channels.
• Strong leadership and staff supervision skills.
• Excellent organisational and problem solving skills.
• Ability to work across multiple priorities with stakeholders.

Responsibilities

• Lead the Donation Centre team and volunteers.
• Oversee stock flow across shops and online channels.
• Manage transport, collections and deliveries.
• Line manage supervisors and staff.
• Produce reports for leadership.
• Ensure health and safety and GDPR compliance.

Skills

Retail operations

Leadership

Logistics management

Team supervision

Stakeholder coordination

Tools

Stock/inventory systems

Job description

Ready to take the lead at the heart of a thriving charity retail operation?

At Wakefield Hospice, every donation helps provide specialist care, comfort and support to people living with life-limiting conditions and their families when they need it most. As their new Donation Centre Manager, you will play a pivotal role in ensuring every donated item reaches its maximum potential and generates vital income to support hospice services.

• Location: Wakefield
• Salary: £27,000 - £29,000
• Contract: 37.5 Hours per Week, Permanent
• Benefits: includesa Healthcare Cash Plan, 27 days' annual leave plus bank holidays, a volunteer day, wellbeing and mental health support, pension and employee discount schemes, as well as subsidised lunches, free hot drinks, and free on-site parking.

Wakefield Hospice:

For over 30 years, Wakefield Hospice has provided compassionate care and support to local people and their families. Retail income plays a vital role in enabling them to continue delivering these essential services, making this an opportunity to have a direct and meaningful impact. Everything they do is underpinned by their values of Caring, Professional, Aspirational and Inclusive, and they are looking for someone who shares that commitment.

The Role:

This is a varied leadership position that combines strategic oversight with hands‑on operational management. You will lead the Donation Centre team, manage stock flow across shops and online channels, oversee transport and logistics, and ensure income generation opportunities are maximised.

Key Responsibilities

• Leading the sorting, processing and distribution of donated stock.
• Managing stock allocation across retail shops, eBay and other sales channels.
• Overseeing transport operations, collections and deliveries.
• Line managing supervisors, staff and volunteers.
• Driving continuous improvement in processes and performance.
• Ensuring compliance with health and safety, GDPR and retail regulations.
• Producing operational and performance reports for senior leadership.

About You:

Wakefield Hospice is looking for someone who can bring together people, operations and performance in a fast‑paced environment.

You will bring:

• Experience managing retail, warehouse, logistics or operational teams.
• Strong leadership skills with the ability to motivate staff and volunteers.
• Experience managing stock, processes or distribution operations.
• Excellent organisational and problem‑solving skills.
• Confidence working across multiple priorities and stakeholders.
• A collaborative approach and commitment to delivering excellent results.

Most importantly, you will be motivated by the opportunity to contribute to a cause that changes lives across the local community.

Deadline: 23rd September

Interviews: 1st & 2nd Of October

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.