Shop Manager – Cramlington – 37.5 hours per week

ST OSWALD'S HOSPICE LIMITED; North East; On-site; GBP 26,000 - 28,000; Full time

Job summary

St Oswald's Hospice is hiring a Shop Manager for the Cramlington shop in Northumberland. The role is 37.5 hours per week on a fixed-term 12-month contract with the possibility of permanency.

Salary range £25,603–£27,853 per annum, full-time, with closing date 24 September 2026. You will lead a team of staff and volunteers, ensuring an outstanding shopping experience for donors and customers while supporting hospice services across the North East.

Qualifications

• Experience in charity retail is not essential.
• Public-facing experience such as customer service or retail is preferred.

Responsibilities

• Lead and develop the shop team of staff and volunteers.
• Create an outstanding shopping experience for donors and customers.
• Drive fundraising through shop operations and community engagement.
• Ensure DBS checks are completed where applicable.

Job description

Shop Manager – Cramlington – 37.5 hours per week

Organisation: St Oswald's Hospice

Location: Northumberland

Salary: £25,603 - £27,853 per annum full time

Job Type: 37.5 hours per week

Closing Date: 2026-09-24 12:00:00

Reference: Shop Manager – Cramlington – 37.5 hours per week

This is a fixed term contract for 12 months with a possibility of being made permanent

Are you a warm, friendly, and dedicated individual looking to make a difference in your community? St Oswald’s Hospice are seeking a passionate Shop Manager to join our team in our Cramlington shop and help support our hospice services across the North East. This is a fantastic opportunity to become part of a great organisation and make a real impact on people’s lives!

We operate 25 charity shops across the North East area from Sunderland to Morpeth, with all proceeds supporting our essential services. Our shops are at the heart of their communities, offering a welcoming environment for shoppers and donors alike. You will create an outstanding shopping experience for our generous local supporters.

We can offer you creative freedom to develop your shop and grow and manage your team. You’ll get to work with a passionate and dedicated group of fun and friendly staff and volunteers!

Who we are looking for…

Are you passionate about sustainable shopping, selling good quality second-hand goods and managing your own team in a busy store?

Would you be motivated by putting your skills and experience to good use by helping to raise funds for your local charitable hospice, knowing the benefits of your hard work would be supporting North East families?

Previous experience of charity retail is NOT essential, but it would be preferable if you’d worked in some form of public facing role such as customer service, retail or front of house position in the past.

Are you looking for a new and exciting opportunity to take your career to the next level?

Due to the nature of this role in a hospice setting, we need to carry out an enhanced Disclosure and Barring Service check (DBS) if you are appointed.

You must have existing right to work in the UK for this role.

If after reading the job description you have any queries please contact Retail Area Manager Sarah Crawford on [e-mail]

Closing Date: Midday on Thursday 24th September 2026

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found.

Interview date: Thursday 1st October 2026. Interviews will be held at our Unit in Ouseburn, Byker, Newcastle Upon Tyne.

Disability Confident Leader

St Oswald’s Hospice is committed to equity and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.

We are a Disability Confident Leader and will offer interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

Please note in situations where we experience high-volume, seasonal and high-peak times, we will endeavour to meet this commitment but may have to limit the overall number of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website.