Retail and Community Hub Manager

Marie Curie UK; West of England; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Group Personal Pension Scheme

Bike loan scheme

Continuing professional development

Wellbeing and Employee Assistance

Eye care subsidies

Job summary

Marie Curie UK is seeking a Retail & Community Hub Manager for our Gloucester Road store. You will drive community engagement, oversee a donation centre and hub, and lead events that boost revenue while maintaining strong customer service.

You will work with volunteers and staff to deliver quality retail experiences. Responsibilities include organising monthly events, managing displays, promoting activities on social media, supporting recruitment, and ensuring financial controls.

Qualifications

• Brand knowledge of Marie Curie services and directing those seeking support to the right contact

Responsibilities

• Build relationships with local community groups and businesses
• Deliver monthly events across hub and store and maximise opportunities for income
• Promote activities via social media in partnership with Communications Lead
• Maintain high store display standards and price accuracy on donated items
• Assist District Manager with recruitment of staff and volunteers
• Ensure financial reporting, cash handling, and banking procedures are followed
• Support eBay and digital marketplace operations

Skills

Customer service

Community relationship building

Staff motivation

Retail management

Merchandising & display

Job description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

We are looking for an inspiring and commercially driven Retail & Community Hub Manager to lead our unique Donation Centre and Community Hub. This is more than a Retail Manager role — it’s an opportunity to make a meaningful difference in the local community while driving the success of a busy, multi-purpose store.

Our Donation Centre operates as a retail store, offering a wide range of donated goods alongside a selection of bought-in products. In partnership the Community Hub creates a safe and welcoming environment where members of the community can access information about a range of support services provided by the Retail Manager as a Trained Brand Ambassador.

Job Description

Key Responsibilities

• Build strong relationships with the local community groups and businesses, generating links.
• Deliver monthly large-scale events across the hub and store, taking ownership and responsibility for organising the events and working with other members of the Community Hub team to maximise opportunities and generate additional income.
• Support all activity through consistent social media promotion, liaising with the Retail Communications Lead and Social Media Team as required.
• Maximise sales by maintaining high standards of display and layout in the store and realistic prices are obtained on donated items.
• Support the District Manager in the recruitment of staff and Volunteers.
• Ensure all financial reporting and management, cash handling, daily banking and security procedures are followed.
• Support the stores eBay and digital marketplace operations.

Key criteria

• Brand Knowledge-Understand the Marie Curie services we offer and direct those seeking our support to the most appropriate point of contact
• Ability to provide excellent customer service and build strong relationships with local residents, community
• Experienced in motivating and influencing others
• Strong attention to detail and ability to manage multiple activities
• Comprehensive retail management experience preferably in fashion/clothing, including merchandising and display

For more information or an informal chat please contact [e-mail]

Additional Information

Vacancy type: Permanent, full time

Location: Gloucester Road store

Salary: £25,000, per annum + benefits

Hours per week: 35h

Closing date: 21st September. We are reviewing applications as they come in so early applications are encouraged.

• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [e-mail].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.