Store Manager

Zachary Daniels; Painswick; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Pension

Job summary

Zachary Daniels in Gloucestershire is seeking an experienced Store Manager to lead a premium retail team, delivering a personalised, service-led shopping journey and driving sales performance.

You will focus on client engagement, staff development and maintaining the highest standards of brand presentation, ensuring a memorable customer experience and long-term client relationships.

Qualifications

• Experience in premium/luxury or service-led retail with focus on customer experience.
• Strong clienteling and relationship-based selling skills.
• Proven leadership and ability to coach teams to high service standards.

Responsibilities

• Deliver personalised, service-led experiences to every customer.
• Build long-term client relationships and loyalty.
• Lead, inspire and develop the team to high standards.
• Drive sales, conversion and customer retention.
• Maintain premium store standards and brand presentation.
• Coach the team on client engagement, styling and product knowledge.
• Oversee daily store operations with accuracy and attention to detail.
• Develop clienteling strategies to grow repeat business.

Skills

Premium retail experience

Clienteling

Team leadership

Brand presentation

Customer service excellence

Job description

Store Manager | Gloucestershire | £50,000-£60,000 | Bonus & Benefits

We're working with an established premium retail business to find an experienced retail leader who is passionate about delivering exceptional customer experiences, building meaningful client relationships and creating a truly personalised shopping environment.

This is an opportunity for a service-led retail professional who understands the importance of luxury standards, client engagement and team development, combining a strong commercial mindset with a genuine passion for delivering an outstanding customer journey.

The Role

• Exceptional Customer Experience: Champion a personalised, service-led approach, ensuring every customer receives a memorable and seamless experience.
• Client Relationships: Build long-term customer loyalty through meaningful relationships, elevated service and a strong understanding of individual client needs.
• Team Leadership: Lead, inspire and develop a team to deliver consistently high standards of service, product knowledge and brand representation.
• Commercial Performance: Drive sales, conversion and customer retention through a relationship-led approach, identifying opportunities to grow the business without compromising the customer experience.
• Brand & Presentation: Maintain exceptional standards across the retail environment, ensuring the store reflects the brand's identity, values and positioning.
• Team Development: Coach and mentor the team, developing confidence in client engagement, styling, product expertise and personalised service.
• Operational Excellence: Oversee the day-to-day running of the business, balancing commercial priorities with attention to detail and a premium customer experience.
• Clienteling & Engagement: Develop strategies to strengthen client relationships, encourage repeat business and build a loyal customer base.

About You

• You have experience within premium, luxury or service-led retail, where customer experience and relationship building are central to success.
• You are passionate about delivering personalised service and creating an environment where customers feel valued.
• You have a strong understanding of clienteling, customer retention and relationship-led selling.
• You are an inspiring leader who enjoys coaching teams and developing a service-focused culture.
• You combine commercial awareness with a considered, customer-first approach.
• You have high standards, excellent attention to detail and a natural appreciation for brand presentation.
• You are confident engaging with discerning customers and building lasting relationships.
• You thrive in an environment where quality of service, product knowledge and attention to detail matter as much as commercial results.

What's on Offer?

• Salary: £50,000-£65,000
• Performance-related bonus
• Pension
• The opportunity to lead within a premium, customer-focused retail environment
• A role where service, client relationships and team development are at the heart of the business

If you're a passionate retail leader who believes exceptional service is what truly sets a brand apart, we'd love to hear from you.

BH37663