Assistant Manager / Deputy Manager

Zachary Daniels; Urmston; On-site; GBP 45,000 - 50,000; Full time

Job summary

Zachary Daniels in Manchester is recruiting for an Assistant Manager / Deputy Manager in a leading luxury fashion house. The role centers on leadership, driving exceptional client experiences and delivering strong commercial results in a high-end environment.

You will manage CRM, clienteling, VIP/UHNW relationships, and coach a team to deliver standout service, while supporting recruitment, training and event activity. The position is based in Manchester with a competitive package.

Qualifications

• Experience leading luxury retail teams with a track record of commercial results.
• Strong CRM, clienteling and VIP/UHNW relationship management.
• Leadership experience enabling coaching, recruitment and development.

Responsibilities

• Lead, coach and motivate the team to meet and exceed sales targets.
• Drive CRM, clienteling, appointments and repeat business.
• Build strong relationships with VIP/UHNW clients and manage store KPIs.
• Coach on selling techniques, client experience, and VIP events.
• Support recruitment, training and ongoing team development.

Skills

Leadership

Luxury retail experience

CRM & clienteling

VIP/UHNW client relationships

Sales target achievement

Coaching & development

Tools

CRM software

Job description

Assistant Manager / Deputy Manager - Luxury Retail

Manchester | £45,000 - £50,000 + benefits

An exciting opportunity has arisen for an experienced luxury retail professional to join an internationally recognised luxury fashion business in Manchester. This is a key leadership position for someone who is passionate about luxury, exceptional client experience and developing high-performing teams.

We are open to experienced Assistant Managers, Deputy Managers, Department Managers and Senior Supervisors who have a strong luxury retail background and are ready to take the next step. The ideal candidate will be commercially driven, confident working with VIP clients and have a proven track record in CRM, clienteling and relationship-led sales.

The Role

Working closely with the Store Manager, you will support the leadership and commercial performance of the boutique, ensuring the team consistently delivers an exceptional and highly personalised client experience.

Key responsibilities include:

• Leading, coaching and motivating the team to achieve and exceed sales targets
• Driving CRM, clienteling, appointments and repeat business
• Developing strong relationships with VIP, UHNW and high-value clients
• Monitoring KPIs and using commercial data to maximise opportunities
• Coaching the team on clienteling, selling techniques and client experience
• Supporting recruitment, training and ongoing team development
• Maintaining exceptional standards across client experience, presentation and store operations
• Supporting VIP appointments, events and wider commercial initiatives
• Acting as a senior point of contact in the Store Manager's absence

About You

Luxury retail experience is essential. You will ideally have experience within luxury fashion, accessories, jewellery, watches or another highly service-led luxury environment.

We are looking for:

• Proven luxury retail experience with strong commercial results
• Previous leadership, supervisory or management experience
• Excellent CRM and clienteling skills
• Experience managing VIP / UHNW client relationships
• A strong understanding of appointment-led and relationship-based selling
• The ability to coach and develop a luxury retail team
• Strong knowledge of retail KPIs and commercial performance
• A polished, confident and engaging approach with clients
• Exceptional attention to detail and high personal standards
• The ambition and confidence to lead from the front

If you're a luxury retail professional ready for your next step and want to join a distinctive global business where creativity, individuality and exceptional client experience are at the heart of the culture, we'd love to hear from you.

Salary: £45,000 - £50,000 + benefits

Location: Manchester

BH37428