Retail Manager

RHR; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Performance bonus up to £4,000

37.5-hour week | three days on/three '

Excellent development opportunities

Job summary

RHR is seeking a Retail Manager for a flagship store in the United Kingdom. You will lead a large, diverse team, driving exceptional service and achieving commercial and operational goals.

You will coach and develop staff, conduct regular reviews, and create an engaging environment where colleagues can excel. Strong leadership and communication are essential in a fast-moving luxury retail setting.

Qualifications

• Proven experience leading large retail teams.
• Strong customer service focus and communications.
• Ability to coach and develop staff in a fast-paced environment.

Responsibilities

• Lead a large diverse team in a fast-paced store.
• Drive exceptional service standards and performance.
• Analyse performance and communicate priorities to the team.

Skills

Retail leadership

Customer service

Team coaching

Job description

A global luxury retailer, renowned for its premium beauty, fashion and accessories offering, is looking for a retail manager to join one of its flagship, high-profile stores. With a reputation built on world-class customer experiences and a genuine commitment to its people, this business has become one of the most sought-after employers in retail. Investment in training, development and internal progression sits at the heart of its culture, creating an environment where talented individuals can thrive and build long-term careers.

As a retail manager, you will play a key role in leading a large and diverse team within a fast-paced, customer-focused environment. Working closely with the store manager, you will drive exceptional service standards, inspire outstanding team performance and contribute to the delivery of key commercial and operational objectives. You'll lead from the front, coaching and developing your team, conducting regular performance reviews, recognising success and creating a positive, engaging environment where colleagues can do their best work.

This role goes beyond traditional retail management. You'll be responsible for delivering an exceptional customer journey, maintaining outstanding visual and operational standards, driving sales performance and building strong relationships with brand partners. You'll regularly analyse performance, communicate business priorities, lead team briefings and identify opportunities to improve both the employee and customer experience.

The ideal candidate will be an experienced retail leader with a strong track record of managing large teams and delivering exceptional customer service. You will be passionate about coaching and developing people, naturally collaborative in your approach and confident working in a fast-moving environment where priorities can change quickly. Strong communication skills, resilience and the ability to motivate others are essential. The business is known for creating a supportive, inclusive and rewarding culture where employees are encouraged to grow their careers. With an exceptional leadership team, strong staff engagement and a genuine focus on recognising and developing talent, it's an environment where people stay, succeed and enjoy coming to work.

In return, the company is offering a salary of up to £34,500, alongside a performance-relatedannualbonusofupto£4,000. You'll also benefit from a 37.5-hourworkingweek, working three days on and three days off, meaning you have more weekends off throughout the year. There are excellent development opportunities and the chance to join one of the most respected names in luxury retail.