Retail Lead - Service - Wembley

Nike Inc; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus potential

Employee discounts

Diversity & Inclusion

Brand-new Nike outfit

Job summary

NIKE, Inc. in Greater London is seeking a Lead to deliver exceptional consumer service and a premium brand experience on the sales floor.

You will coordinate, coach, and motivate the team while supporting daily store operations to meet sales targets including digital services, visual presentation, and promotions. The role requires effective communication, brand ambassadorship, and collaboration with store leadership to ensure NIKE standards are upheld.

Qualifications

• Customer service and/or retail experience.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.

Responsibilities

• Lead and coach a small team to deliver premium service.
• Maintain NIKE standards across in-store operations and merchandising.
• Collaborate with store leadership to hit sales targets and execute promotions.

Skills

Customer service

Team management

Communication

Sales techniques

Job description

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally

1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches

2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.

3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (***), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.