Floor Manager (Coach - Operations) - London Icon

NIKE; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Salary aligned to market

Monthly bonus payments

Employee discounts (Nike)

Job summary

Nike Retail Stores in Greater London are seeking a Coach - Operations to lead back-of-house functions, ensure stock availability, and support the Sales team to reach targets.

This role requires leadership, strong English communication, and a passion for the Nike brand. You will work a rotating roster including weekends/evenings and engage in leadership training and DEI initiatives.

Qualifications

• Proven experience in retail or leadership roles.
• Strong communication skills, written and verbal.
• Ability to coach and develop a high-performing team.

Responsibilities

• Manage daily stock and back-of-house to sales floor flow.
• Lead logistics team to meet performance expectations.
• Drive in-store and online sales targets through logistics processes.
• Oversee health and safety practices.

Skills

Customer service

Team leadership

Store logistics

Communication

Sales targets

English proficiency

Tools

Warehousing systems

Job description

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

Our purpose is to unite the world through sport to create a healthy planet, active communities, and an equal playing field for all. In order to stay at the top of our game, we're looking for passionate and driven Athletes who can help provide the kind of above-and-beyond service that inspires Nike fans for life!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called "Lead" and a Sales Associates is called "Athlete".

As a Coach you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
• Identifying and improving areas based on feedback given by consumers
• Being a brand ambassador for NIKE's initiatives including training your team
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ

More specifically, As a Coach - Operations you will be a key leader within the team, where dedication and commitment are as fundamental as any previous work history you bring with you. This critical role leads the store in the back-of-house functions, working with the team to deliver all logistical requirements and to ensure the Sales team has a full range of product on offer to sell.

What will you work on?

• Managing our Daily re-stocking of product/stock maintenance
• Ensuring execution of timely product turnaround from back-of-house to the sales floor
• Providing leadership to the Logistics team, ensuring that they meet performance expectations
• Delivering financial results - driving the execution of logistics processes to enable Sales targets to be achieved
• Overseeing Workplace Health & Safety & ensuring that safe practices are followed at all times

What will you bring to NIKE?

• Previous relevant Logistics experience and good knowledge of warehousing systems
• Outstanding communication skills, both written & verbal
• Experience managing a team
• Solid organisation skills
• Attention to detail, reading & understanding reports
• A passion for the NIKE brand
• A natural sense of urgency and an energetic demeanor

The successful candidate will work on a rotating roster and must be available to work weekends, evenings and holidays as needed.

What you get:

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

Additionally, you will bring:

• A passion for NIKE and/or love of sport
• Experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission "To bring inspiration and innovation to every athlete in the world."?