Store Manager (Head Coach) - London Icon

Nike Inc; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus

Employee discounts

Pension & share scheme

Career development

Training opportunities

Job summary

Nike, Inc. is hiring for a Head Coach in its London stores to build and develop a high-performing team while driving sales and delivering exceptional customer experiences.

The role focuses on leading store operations, coaching staff, managing budgets, and implementing Nike’s strategy at the store level, with opportunities for development and growth within the brand.

Qualifications

• Substantial, demonstrable, management experience.
• Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management.
• Proficiency in English (written and spoken).

Responsibilities

• Create a welcoming store environment to deliver a unique shopping experience.
• Lead, develop and manage a diverse team to sustain excellent service.
• Manage store budgets and operations to achieve sales targets and optimize service.
• Support Nike’s strategy in-store (sustainability, membership, digital services).

Skills

Leadership

Customer service

Communication

Team coaching

Tools

Microsoft Office

Retail systems

Job description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. doesn't just equip the world's greatest athletes, it explores potential, breaks down boundaries and pushes the limits of what's possible. The company seeks people who can grow, think, dream and create. Its culture thrives on embracing diversity and encouraging imagination. The brand needs talented people, leaders and visionaries. At NIKE, Inc. everyone contributes their skills and passion to a constantly changing, challenging game.

To work in stores is to be the face of NIKE, Inc. With a constant focus on product knowledge and customer service, NIKE's stores teams deliver valuable customer experiences every day. From London to Istanbul, each store has a unique perspective and contains an exciting
community of sports and style enthusiasts. A career in retail at NIKE requires creativity and ambition, while offering the opportunity to grow alongside the industry's best athletes and teammates.

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associate is called "Athlete".

As a Head Coach you are:

• Creating a welcoming environment in the store to provide a unique shopping
• experience to our consumers
• Building, leading, and developing a diverse team and ensuring an excellent work
• atmosphere
• Managing store budgets and operations to reach sales targets, optimize services and
• improve the consumer satisfaction
• Supporting and implementing NIKE’s strategy in your store (e.g. sustainability,
• membership, digital services)
• Providing insights for an optimized positioning of the store in the local region
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ
• What you get:
• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

What you bring:

• A passion for NIKE and/or love of sport
• Some experience in retail and/or leadership positions
• Very good command of English language (writtenand spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Qualifications:

• Substantial, demonstrable, management experience
• Experience with retail operations, budgeting, planning, customer service, sales and
• people leadership and management
• Extensive experience and ability to lead the delivery of a high level of customer
• service in a brand retailer
• Proficient in Microsoft Office products and retail business systems
• Ability to communicate in English

• Ability to build, lead and manage high-performing teams
• Ability to utilize tools to support conflict resolution and employee coaching and
• counseling
• Ability to work weekends, evenings and holidays as needed

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.