Retail Lead: Inspire Style & Customer Moments

Moss; Cardiff; On-site; GBP 20,000 - 27,000; Part time

Benefits offered by this job

Competitive salary

Career progression

Training & development

Culture celebrating individuality

Recognition

Job summary

Moss is hiring a Key Holder (24Hours) in Cardiff. You will be at the heart of the store experience, welcoming customers, advising on outfits, and building real connections while leading by example on the shop floor.

With a passion for style and a positive, can-do attitude, you’ll help maintain store standards, support opening and closing, and contribute to a culture that values energy, growth, and meaningful customer moments.

Qualifications

• Strong interpersonal skills to connect with customers and colleagues.
• Ability to lead by example on the shop floor.
• Experience in retail environments and styling advice is a plus.
• Excellent customer service and a proactive, friendly approach.
• Interest in fashion and trends to help customers look and feel their best.

Responsibilities

• Create standout customer moments by welcoming, advising, styling and building genuine connections.
• Drive results through great service that feels effortless and natural.
• Support the team on the floor by guiding and giving feedback throughout the day.
• Maintain store standards, visuals, stock processes and general store operations.
• Take ownership of opening, closing, and key operational tasks.
• Continue learning from product knowledge to improve styling and commercial awareness.

Skills

People skills

Leadership

Retail experience

Customer service

Curiosity about style

Job description

Moss is hiring a Key Holder (24Hours) in Cardiff. You will be at the heart of the store experience, welcoming customers, advising on outfits, and building real connections while leading by example on the shop floor.

With a passion for style and a positive, can-do attitude, you’ll help maintain store standards, support opening and closing, and contribute to a culture that values energy, growth, and meaningful customer moments.