Key Holder

Moss Bros; Cardiff; On-site; GBP 20,000 - 27,000; Part time

Benefits offered by this job

Competitive salary

Career progression

Training & development

Culture celebrating individuality

Recognition

Job summary

Moss is hiring a Key Holder (24Hours) in Cardiff. You will be at the heart of the store experience, welcoming customers, advising on outfits, and building real connections while leading by example on the shop floor.

With a passion for style and a positive, can-do attitude, you’ll help maintain store standards, support opening and closing, and contribute to a culture that values energy, growth, and meaningful customer moments.

Qualifications

• Strong interpersonal skills to connect with customers and colleagues.
• Ability to lead by example on the shop floor.
• Experience in retail environments and styling advice is a plus.
• Excellent customer service and a proactive, friendly approach.
• Interest in fashion and trends to help customers look and feel their best.

Responsibilities

• Create standout customer moments by welcoming, advising, styling and building genuine connections.
• Drive results through great service that feels effortless and natural.
• Support the team on the floor by guiding and giving feedback throughout the day.
• Maintain store standards, visuals, stock processes and general store operations.
• Take ownership of opening, closing, and key operational tasks.
• Continue learning from product knowledge to improve styling and commercial awareness.

Skills

People skills

Leadership

Retail experience

Customer service

Curiosity about style

Job description

Key Holder (24Hours) - Cardiff

Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.

What if your next role wasn't just a job, but a place where your personality is your superpower?

At Moss, we don't just hire for experience, we hire forSpirit. Whether you've never worked in retail before or you're a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.

Why This Role Is Different

This isn't just about opening and closing the store.

This is about:

• Leading by example on the shop floor
• Helping customers feel incredible in what they wear
• Turning everyday interactions into memorable moments
• Building confidence-both yours and your customers

We call itthe Moss Way, where Spirit, meaningful connections, and expertise come together to create something exceptional.

What You'll Be Doing

You'll be at the heart of the store experience:

• Creating standout customer moments - welcoming, advising, styling, and building genuine connections
• Driving results naturally - through great service that feels effortless, not pushy
• Supporting the team on the floor - leading by example, offering guidance and feedback throughout the day
• Keeping the store sharp and inspiring - from visual standards to stock processes and store operations
• Taking ownership - supporting opening, closing, and key operational responsibilities
• Learning constantly - from product knowledge to styling to commercial awareness

Who This Is Perfect For

If you're stepping into a leadership role

You'll thrive here if you:

• Love talking to people and making them feel comfortable
• Love supporting others and leading by example
• Bring positive energy and a willingness to learn
• Want to grow your confidence in a leadership position

If you have retail experience:

You'll love this role if you:

• Want more responsibility and impact on the shop floor
• Take pride in delivering exceptional service
• Enjoy supporting a team to achieve results together
• Are ready to grow within a brand that recognises and rewards you

What You Bring

• A natural ability to connect and start conversations
• A passion for helping people look and feel their best
• Curiosity about style, trends, and how to deliver great results
• A team-first mindset with a positive, can-do attitude

What You'll Get

• Competitive salary + performance incentives
• Real career progression opportunities
• Ongoing training and development
• A culture that celebrates individuality and energy
• Recognition for your contribution-not just your results

Why Moss?

Because here, you're not just part of a store-you're part of a culture.

A place where:

• Personality is valued as much as performance
• Growth is encouraged, not limited
• Every day is a chance to create something meaningful

As outlined in the role profile, Moss is built on Spirit, strong values, and behaviours that put customers and people first and that's exactly what makes this role so rewarding.

Ready to Bring Your Spirit?

If you're looking for a role where you can learn, grow, and genuinely enjoy what you do every day, this is it.