Sales Associate

Moss Bros Group; Cardiff; Hybrid; GBP 12,000 - 15,000; Part time

Job summary

Moss Bros Group in Cardiff is seeking a friendly Sales Associate to join our store team on an 8-hour shift. You will greet customers, advise on outfits, and help create confident, memorable shopping experiences.

No prior retail experience is required—we train you. Bring energy, a willingness to learn, and a passion for people. You’ll grow through on-the-job coaching, team support, and opportunities to progress within the Moss brand.

Qualifications

• Love talking to people and making them feel comfortable.
• Willing to learn and grow in style and service.
• No experience? We’ll teach you; attitude matters.

Responsibilities

• Creating standout customer moments– welcoming, advising, styling, and building genuine connections
• Driving results naturally– through great service that feels effortless, not pushy
• Keeping the store sharp and inspiring– from visual displays to product availability
• Being part of a team that has your back– supportive, positive, and full of energy
• Learning constantly– from product knowledge to styling to commercial awareness

Skills

Communication

Customer service

Styling

Teamwork

Job description

Sales Associate (8 Hours) – Cardiff

Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.

What if your next role wasn’t just a job, but a place where your personality is your superpower?

At Moss, we don’t just hire for experience, we hire forSpirit. Whether you’ve never worked in retail before or you’re a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.

Why This Role Is Different

This isn’t about folding clothes or standing behind a till.

This is about:

• Helping someone feel incredible in what they wear
• Turning everyday interactions into memorable moments
• Building confidence—both yours and your customers’

We call itthe Moss Way, where Spirit, meaningful connections, and expertise come together to create something exceptional.

What You’ll Be Doing

You’ll be at the heart of the store experience:

• Creating standout customer moments– welcoming, advising, styling, and building genuine connections
• Driving results naturally– through great service that feels effortless, not pushy
• Keeping the store sharp and inspiring– from visual displays to product availability
• Being part of a team that has your back– supportive, positive, and full of energy
• Learning constantly– from product knowledge to styling to commercial awareness

Who This Is Perfect For

If you’ve never worked in retail:

You’ll thrive here if you:

• Love talking to people and making them feel comfortable
• Bring positive energy and a willingness to learn
• Want a role where you can grow confidence fast

No experience? No problem. We’ll teach you everything, skills can be trained, attitude can’t.

If you have retail experience:

You’ll love this role if you:

• Want more than just transactions—you want impact
• Take pride in delivering exceptional service
• Enjoy hitting targets becauseyou’ve created great experiences
• Are ready to grow within a brand that recognises and rewards you

What You Bring

• A natural ability to connect and start conversations
• A passion for helping people look and feel their best
• Curiosity about style, trends, and how to deliver great results
• A team-first mindset with a positive, can-do attitude

What You’ll Get

• Competitive salary + performance incentives
• Real career progression opportunities
• Ongoing training and development
• A culture that celebrates individuality and energy
• Recognition for your contribution—not just your results

Why Moss?

Because here, you’re not just part of a store—you’re part of a culture.

A place where:

• Personality is valued as much as performance
• Growth is encouraged, not limited
• Every day is a chance to create something meaningful

As outlined in the role profile, Moss is built on Spirit, strong values, and behaviours that put customers and people first and that’s exactly what makes this role so rewarding.

Ready to Bring Your Spirit?

If you’re looking for a role where you canlearn, grow, and genuinely enjoy what you do every day, this is it.