Store Experience Lead: Style & Service Champion

Moss; Preston; On-site; GBP 21,000 - 27,000; Full time

Job summary

Moss is hiring in Preston for a role that blends leadership with exceptional customer experiences. You’ll lead by example on the shop floor, coach colleagues, and build genuine connections with customers through style advice and thoughtful service.

Join a culture that values energy, growth, and the power of personality. You’ll grow your confidence while helping customers feel great in what they wear, every day.

Qualifications

• Previous supervisory or leadership experience in retail.
• Strong customer service and communication skills.
• Ability to style customers and advise on fashion choices.
• Energy, curiosity and drive to connect with people.

Responsibilities

• Lead by example on the shop floor and support sales goals.
• Create standout customer moments through welcoming and advising.
• Support opening/closing and daily store operations.
• Coach team members and provide feedback to improve performance.
• Ensure visual standards and stock processes are maintained.

Skills

People leadership

Customer service

Communication

Styling / fashion sense

Job description

Moss is hiring in Preston for a role that blends leadership with exceptional customer experiences. You’ll lead by example on the shop floor, coach colleagues, and build genuine connections with customers through style advice and thoughtful service.

Join a culture that values energy, growth, and the power of personality. You’ll grow your confidence while helping customers feel great in what they wear, every day.