Key Holder: Lead on Style & Customer Experience

Moss Bros Group; Preston; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Competitive salary

Performance incentives

Career progression

Training and development

Culture focused on energy

Job summary

Moss Bros Group is hiring a Key Holder (30 Hours) in Preston. You will lead by example on the shop floor, help customers feel confident in what they wear, and turn everyday interactions into memorable experiences.

You will guide the team, maintain store standards, and take ownership of opening, closing, and day-to-day operations while continually learning about products and styling trends. The role emphasizes energy, customer connection, and leadership in a retail environment with real

Qualifications

• Retail leadership experience preferred
• Ability to lead by example on the shop floor
• Strong customer service and interpersonal skills
• Fashion and styling interest or knowledge helpful

Responsibilities

• Create standout customer moments through welcoming, advising, styling, and building connections
• Drive results through service that feels effortless, not pushy
• Support the team on the floor by guiding and giving feedback
• Keep the store visually sharp and well organized, including stock processes and operations
• Take ownership of opening, closing, and key operational tasks
• Continuous learning from product knowledge to styling and commercial awareness

Skills

Leadership on floor

Customer engagement

Styling knowledge

Communication

Team collaboration

Job description

Moss Bros Group is hiring a Key Holder (30 Hours) in Preston. You will lead by example on the shop floor, help customers feel confident in what they wear, and turn everyday interactions into memorable experiences.

You will guide the team, maintain store standards, and take ownership of opening, closing, and day-to-day operations while continually learning about products and styling trends. The role emphasizes energy, customer connection, and leadership in a retail environment with real