Retail Lead - Glasgow

Nike; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Monthly bonus

Diversity & Inclusion

Nike outfit provided

Employee discounts

Job summary

Nike Glasgow is seeking a Team Lead to provide world-class service and a premium brand experience to our consumers. You will coordinate, coach, and motivate the team while maintaining an excellent work atmosphere and supporting daily store operations to hit sales targets, including digital services and promotions.

As a brand ambassador for Nike, you will ensure standards and guidelines are followed, work across commercial, athlete experience, and consumer experience, and contribute to an

Qualifications

• Ability to manage a small team of peers and coordinate store operations.
• Deliver world-class consumer service and premium brand experience.
• Support daily business to hit sales targets, including digital services.
• Be a brand ambassador for Nike’s standards and guidelines.

Responsibilities

• Commercial: support receiving, inventory accuracy, and visual presentation standards.
• Athlete Experience: ensure the team delivers the highest quality athlete experience.
• Consumer Experience: lead by example and bring the consumer journey to life on the sales floor.

Skills

Retail experience

Team leadership

Communication

Customer service

Job description

Nike Glasgow is looking for a Team Lead to provide world-classservice to the consumer.

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally

1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (7am-10pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

We are waiting for you!

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.