Retail Lead: Elite Customer Experience & Team Leadership

Nike; Ashford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Performance bonus

Staff discount

Job summary

Nike Ashford is seeking a Retail Lead (40 hours) to deliver world-class service and premium brand experiences to customers on the shop floor. You will coach and motivate a small team, support daily store operations, and drive sales targets including digital services and promotions.

You will uphold NIKE standards, act as brand ambassador, and collaborate with store leadership to ensure a welcoming, high-performing environment.

Qualifications

• Customer service or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), including day, evening, weekends, and holidays.

Responsibilities

• Deliver world-class consumer service and premium brand experiences.
• Coordinate, coach, and motivate employees in your area.
• Support daily store operations to achieve sales targets including digital services and promotions.
• Identify and solve problems in partnership with store leadership and uphold Nike standards.

Skills

Customer service

Team leadership

Communication

Sales techniques

Flexible schedule

Job description

Nike Ashford is seeking a Retail Lead (40 hours) to deliver world-class service and premium brand experiences to customers on the shop floor. You will coach and motivate a small team, support daily store operations, and drive sales targets including digital services and promotions.

You will uphold NIKE standards, act as brand ambassador, and collaborate with store leadership to ensure a welcoming, high-performing environment.