Retail Lead - Ashford

Nike; Ashford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Performance bonus

Staff discount

Job summary

Nike Ashford is seeking a Retail Lead (40 hours) to deliver world-class service and premium brand experiences to customers on the shop floor. You will coach and motivate a small team, support daily store operations, and drive sales targets including digital services and promotions.

You will uphold NIKE standards, act as brand ambassador, and collaborate with store leadership to ensure a welcoming, high-performing environment.

Qualifications

• Customer service or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), including day, evening, weekends, and holidays.

Responsibilities

• Deliver world-class consumer service and premium brand experiences.
• Coordinate, coach, and motivate employees in your area.
• Support daily store operations to achieve sales targets including digital services and promotions.
• Identify and solve problems in partnership with store leadership and uphold Nike standards.

Skills

Customer service

Team leadership

Communication

Sales techniques

Flexible schedule

Job description

Nike Ashford is looking for a Retail Lead (40 hours) to join our team and provide worldclass service to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Leads specialize in one business area but will support cross-functionally

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.