Floor Coach & Team Leader — Premium Retail Experience

Nike Inc; England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

One of the best compensation packages

Performance-based bonus

Employee discounts

Nike outfit provided

Job summary

Nike Ashford is seeking a Floor Manager (Coach) to lead a team and provide world-class service in a full-time role. You will coach staff, manage daily store operations, and drive sales targets including digital services, visual merchandising, and promotions.

The role emphasizes leadership, training, scheduling, and alignment with Nike standards, with opportunities for performance-based bonuses and employee discounts.

Qualifications

• Advanced exposure to Retail and People Management with demonstrated ability in leading a shop floor
• Experience impacting business results/metrics including budgeting and planning
• Ability to identify training needs and conduct in-person learning activities
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling

Responsibilities

• Lead a team delivering efficient product receiving, inventory accuracy and visual presentation
• Ensure inventory and sales floor remain full, presentable and aligned with brand standards
• Oversee hiring/onboarding and scheduling in collaboration with store leadership
• Utilize data and analytics to drive commercial decisions and improvements
• Deliver premium customer service and brand experience on the sales floor

Skills

Retail leadership

People management

Customer service

Budgeting & planning

Conflict resolution

Coaching & training

Data analytics

Reporting tools

Tools

Reporting tools

Job description

Nike Ashford is seeking a Floor Manager (Coach) to lead a team and provide world-class service in a full-time role. You will coach staff, manage daily store operations, and drive sales targets including digital services, visual merchandising, and promotions.

The role emphasizes leadership, training, scheduling, and alignment with Nike standards, with opportunities for performance-based bonuses and employee discounts.