Retail Key Holder: Visual Merch & Customer Service Expert

Columbia Sportswear Company; Tipner; On-site; GBP 18,000 - 24,000; Full time

Job summary

Columbia Sportswear Company is seeking a Retail Associate II to serve as a brand ambassador, delivering exceptional customer service and driving the store's profitability. You will answer questions, recommend products, and assist with loyalty program connections while supporting store leadership and company values.

The role emphasizes problem solving, effective communication, and flexibility in a fast-paced retail environment. Opportunities for growth exist within the Key Holder program.

Qualifications

• No specific education required, High School Diploma or GED preferred.
• Customer service experience is a plus.
• Able to lift up to 40 lbs and perform physical tasks in a retail environment.
• Flexible retail schedule may be required seasonally.

Responsibilities

• Provide exceptional customer service and answer questions about products.
• Engage customers to understand needs and suggest merchandise options.
• Handle cash transactions accurately (sales, returns, exchanges, loyalty).
• Maintain store standards for visual merchandising, cleanliness and safety.
• Carry out keyholder duties as needed for opening/closing the store.

Skills

Customer service

Problem solving

Sales ability

Product recommendations

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

Columbia Sportswear Company is seeking a Retail Associate II to serve as a brand ambassador, delivering exceptional customer service and driving the store's profitability. You will answer questions, recommend products, and assist with loyalty program connections while supporting store leadership and company values.

The role emphasizes problem solving, effective communication, and flexibility in a fast-paced retail environment. Opportunities for growth exist within the Key Holder program.