Key Holder

Columbia Sportswear Company; Tipner; On-site; GBP 18,000 - 24,000; Full time

Job summary

Columbia Sportswear Company is seeking a Retail Associate II to serve as a brand ambassador, delivering exceptional customer service and driving the store's profitability. You will answer questions, recommend products, and assist with loyalty program connections while supporting store leadership and company values.

The role emphasizes problem solving, effective communication, and flexibility in a fast-paced retail environment. Opportunities for growth exist within the Key Holder program.

Qualifications

• No specific education required, High School Diploma or GED preferred.
• Customer service experience is a plus.
• Able to lift up to 40 lbs and perform physical tasks in a retail environment.
• Flexible retail schedule may be required seasonally.

Responsibilities

• Provide exceptional customer service and answer questions about products.
• Engage customers to understand needs and suggest merchandise options.
• Handle cash transactions accurately (sales, returns, exchanges, loyalty).
• Maintain store standards for visual merchandising, cleanliness and safety.
• Carry out keyholder duties as needed for opening/closing the store.

Skills

Customer service

Problem solving

Sales ability

Product recommendations

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company's mission of \"Connecting Active People with Their Passions.\", As a Retail Associate II you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.,

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
• Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently
• Perform designated keyholder duties as needed which may include opening and closing store duties., Diversity, equity, and inclusion are at the heart of our success as a global brand. We aim to recruit, develop, and retain exceptional people,ensuring fair practices and transparency in line with evolving standards. We are committed to equal pay for equal work and make employment decisions based on qualifications, merit, and business needs. No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in position or specialization
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone, Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
• Occasionally requires the ability to work in place
• Ability to clearly communicate with others
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.