Key Holder

columbiasportswearcompany; Portsmouth; On-site; GBP 17,000 - 18,000; Full time

Job summary

Columbia Sportswear Company in the United Kingdom is seeking a Retail Associate II to deliver exceptional customer service, respond to questions about product features, and recommend options that fit customer needs while upholding brand standards.

You will process cash register transactions accurately, help maintain store visuals, manage stock flow, and may perform opening/closing duties as a designated keyholder.

Qualifications

• No specific education required; High School Diploma or GED preferred.
• 2 or fewer years of experience in position or specialization.
• Experience operating a Point of Sales (POS) system and other in-store computerized systems; handling telephone communications.

Responsibilities

• Provide exceptional customer service by addressing consumer questions about product features and availability; offer suitable options.
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise.
• Perform all cash register transactions accurately (sales, returns, exchanges, loyalty program).
• Contribute to store profitability by receiving, replenishing and processing product flow.
• Perform designated keyholder duties as needed (opening/closing duties).

Skills

POS system

in-store computerized systems

telephone

Education

High School Diploma or GED preferred

Tools

POS system

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company's mission of "Connecting Active People with Their Passions."

As a Retail Associate II you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.

HOW YOU'LL MAKE A DIFFERENCE

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
• Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently
• Perform designated keyholder duties as needed which may include opening and closing store duties.

YOU HAVE

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in position or specialization
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone

JOB CONDITIONS

• Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
• Occasionally requires the ability to work in place
• Ability to clearly communicate with others
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

At Columbia Sportswear Company (CSC), we're committed to creating an inclusive and respectful workplace where everyone has the same opportunity to thrive. We welcome talent from all backgrounds and do not discriminate based on age, gender, nationality, race, religion or any other characteristics protected by applicable law.

Diversity, equity, and inclusion are at the heart of our success as a global brand. We aim to recruit, develop, and retain exceptional people,ensuring fair practices and transparency in line with evolving standards. We are committed to equal pay for equal work and make employment decisions based on qualifications, merit, and business needs.

Expected Pay: £12.71 - £13.71

*Newly hired employees typically are employed at the Hiring Rate for the specific store; however, previous experience will be considered.

The expected pay listed on this job posting reflects the gross expected pay for Full Time positions.

This pay disclosure will not apply to roles subject to different pay structures due to age or employment category (such as minors, apprentices, or interns) permitted under applicable law/CBA