30hr Keyholder

Frasers Group Financial Services Limited; Swindon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Columbia Sportswear Company is seeking a Retail Associate II to serve as a brand ambassador, delivering exceptional customer service and supporting store profitability. You will use your problem solving and sales skills to respond to questions and make product recommendations while upholding our values of service and teamwork.

In this role you will help maintain store standards, perform cash register transactions, and participate in opening/closing duties, with a flexible retail schedule that

Qualifications

• No specific education required, high school diploma or GED preferred.
• 2 years (or less) experience in a similar role.
• Able to operate POS and in-store systems and handle telephone inquiries.

Responsibilities

• Provide exceptional customer service by answering questions and making product recommendations.
• Maintain store standards for merchandising, cleanliness, and safety.
• Perform cash register transactions accurately and efficiently.
• Assist with product flow, replenishment, and stockroom organization.
• Handle designated keyholder duties such as opening/closing when required.

Skills

Customer service

Sales ability

Problem solving

Communication

Education

High School Diploma or GED

Tools

POS system

In-store computer systems

Telephone system

Job description

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of "Connecting Active People with Their Passions."

As a Retail Associate II you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork.

HOW YOU'LL MAKE A DIFFERENCE

Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).

Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.

Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.

Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently

Perform designated keyholder duties as needed which may include opening and closing store duties.

YOU HAVE

No specific education required (High School Diploma or GED preferred)

2 (or less) years of experience in position or specialization

Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone

JOB CONDITIONS

Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise

Occasionally requires the ability to work in place

Ability to clearly communicate with others

Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.