Key Holder & Store Experience Lead

Columbia Sportswear Company; Portsmouth; Hybrid; GBP 18,000 - 19,000; Full time

Job summary

Columbia Sportswear Company in Portsmouth is seeking a Retail Associate II to act as a brand ambassador, delivering friendly, proactive service and making product recommendations to fit customer needs.

You will support the Store Leadership team, help maintain store standards, process transactions accurately, and contribute to profitability through efficient product flow.

No specific education is required; 2 years of experience is typical, and hourly pay ranges from £12.71 to £13.71.

Qualifications

• Experience in retail or customer-facing roles is required.
• Strong—sales and service skills with willingness to learn.
• Ability to operate a POS system and in-store tech.

Responsibilities

• Provide exceptional customer service and respond to product-related questions.
• Maintain visual merchandising standards and store cleanliness.
• Handle cash register transactions accurately.
• Contribute to store profitability through product flow and replenishment.
• Perform keyholder duties such as opening/closing when needed.

Skills

Customer service

Sales

POS system operation

Education

High School Diploma or GED preferred

Job description

Columbia Sportswear Company in Portsmouth is seeking a Retail Associate II to act as a brand ambassador, delivering friendly, proactive service and making product recommendations to fit customer needs.

You will support the Store Leadership team, help maintain store standards, process transactions accurately, and contribute to profitability through efficient product flow.

No specific education is required; 2 years of experience is typical, and hourly pay ranges from £12.71 to £13.71.