Retail Floor Supervisor: Service & Ops Leader

JD Group; Lowestoft; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount

Bike Discount Scheme

Discounted Gym Membership

Personal development opportunities

Access to Apprenticeships

Job summary

JD Group is seeking a Supervisor to ensure high service standards on the shop floor and support operational tasks. Your role includes guiding colleagues, delivering excellent customer service, and maintaining strong store presentation and performance.

The ideal candidate will have supervisory experience in retail and demonstrate passion for products and customer satisfaction. Benefits include holiday allowance, discounts, and personal development opportunities.

Qualifications

• Previous supervisory or team leader experience in a fast-paced retail or customer-facing environment.
• Ability to deliver excellent customer service and resolve queries.
• Passion for retail and strong awareness of products and trends.

Responsibilities

• Lead by example and support colleagues during each shift.
• Maintain strong visual and operational standards.
• Assist with daily operational duties including cashing up.

Skills

Strong communication skills

Customer-resolution skills

Attention to detail

Team-focused

Retail and product awareness

Job description

JD Group is seeking a Supervisor to ensure high service standards on the shop floor and support operational tasks. Your role includes guiding colleagues, delivering excellent customer service, and maintaining strong store presentation and performance.

The ideal candidate will have supervisory experience in retail and demonstrate passion for products and customer satisfaction. Benefits include holiday allowance, discounts, and personal development opportunities.