Retail Floor Manager: Team Leader & Customer Experience

JDSports; England; On-site; GBP 28,000 - 38,000; Full time

Job summary

JD Sports in the United Kingdom is seeking a Floor Manager to drive strong shop-floor performance and deliver the exceptional service customers expect. You will lead a team, uphold high standards, and ensure the store runs smoothly across every shift.

You will support management, boost sales, engage customers, and maintain an organised, high-performing retail environment with a hands-on leadership style. Experience in fast-paced retail helps you motivate colleagues and uphold brand standards.

Qualifications

• Previous supervisory experience in a fast-paced retail or customer-facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Responsibilities

• Deliver outstanding customer service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop-floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to company policies and processes.
• Support day-to-day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop-floor environment.

Skills

Leadership

Communication

Team development

Retail operations

Visual merchandising

Job description

JD Sports in the United Kingdom is seeking a Floor Manager to drive strong shop-floor performance and deliver the exceptional service customers expect. You will lead a team, uphold high standards, and ensure the store runs smoothly across every shift.

You will support management, boost sales, engage customers, and maintain an organised, high-performing retail environment with a hands-on leadership style. Experience in fast-paced retail helps you motivate colleagues and uphold brand standards.