Retail & Fashion / Digital & Marketing / Digital Marketing & CRM Junior CRM Manager

Success Talent; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent recruitment agency seeks a Junior CRM Manager in London. This role focuses on driving customer loyalty for a multichannel fashion business. Candidates should have experience managing CRM campaigns, strong customer segmentation skills, and familiarity with CRM platforms like Exponea. The position offers an exciting opportunity to engage customers and boost retention strategies.

Qualifications

• Proven experience managing CRM campaigns for retail brands.
• Strong grasp of customer segmentation and lifecycle marketing.
• Hands-on knowledge of CRM platforms and analytics tools.

Responsibilities

• Design and deliver multi-channel retention plans.
• Use insights to optimize cross-sell and upsell journeys.
• Collaborate on campaigns with various teams.

Skills

CRM campaign management

Customer segmentation

Data-driven marketing

Collaboration

Campaign measurement

Tools

Exponea

Google Analytics

Job description

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Retail & Fashion / Digital & Marketing / Digital Marketing & CRM Junior CRM Manager, London

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Client:

Success Talent

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5c4633740ff5

Job Views:

6

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

London

Permanent

Exciting CRM Manager opportunity for a multichannel fashion business who have a portfolio of distinctive fashion and lifestyle brands and ambitious plans to grow into new retail sectors.

Your mission

As the Junior CRM Manager, you’ll be the driving force behind customer loyalty and retention across all their brands. Harnessing data and insights, you’ll craft audience‑specific strategies that keep customers inspired, engaged, and coming back for more.

What you’ll own

• Design and deliver multi‑channel retention plans that boost loyalty, reduce churn and lift LTV
• Use data‑driven insights to optimise cross‑sell, upsell, win‑back and at‑risk customer journeys
• Collaborate across Ecommerce, Creative, Insights, and Brand teams — as well as with external partners — to execute compelling campaigns
• Champion a test‑and‑learn culture, always seeking innovative ways to improve KPIs
• Ensure seamless integration of paid media, CRM, and customer touchpoints into one consistent journey
• Monitor and report on performance, making recommendations that fuel growth

What you bring

• Proven experience managing CRM campaigns for retail brands with a broad or global reach
• Strong grasp of customer segmentation, lifecycle marketing and campaign measurement
• Hands‑on knowledge of CRM platforms, ideally Exponea and analytics tools like GA
• A fearless, idea‑driven mindset with the agility to test, adapt and evolve
• Collaborative energy, exceptional organisation, and a passion for customer‑centric marketing

Ready to shape the loyalty experience of iconic brands?
Apply now to Deepak Saluja at [emailprotected] and start building the kind of customer connections that last a lifetime.

Success Talent Diversity & Inclusion statement:

We recruit by merit on the basis of fair and open competition. Success Talent embraces diversity and promotes equal opportunities.

We regret that due to the volume of applications, only successful applicants will be contacted.