Retail Experience Specialist — On-the-Floor Customer Care

JDSports; Yeovil; On-site; GBP 18,000 - 23,000; Full time

Job summary

JD Sports is seeking a Store Colleague to deliver an outstanding shopping experience in Yeovil. You will warmly greet customers, advise on products, and help maintain an inviting, well-stocked shop floor.

You will work as part of a supportive team, share responsibilities for achieving sales goals, and ensure company standards in presentation, customer service, and safety are consistently met.

Qualifications

• Strong patient-facing customer service skills.
• Ability to adapt communication style to different customers.
• Willingness to learn store processes and health & safety rules.

Responsibilities

• Greet customers and provide helpful product information on the shop floor.
• Identify customer needs, suggest suitable products and promote complementary items.
• Maintain high standards of customer service and presentation across the shop floor.
• Keep displays fresh, fixtures clean, and stock areas organized and replenished.
• Process transactions and support daily store operations using in-store systems.
• Follow company policies and safety guidelines and work collaboratively with colleagues.

Skills

Customer service

Teamwork

Organisational skills

Communication skills

Learning mindset

Job description

JD Sports is seeking a Store Colleague to deliver an outstanding shopping experience in Yeovil. You will warmly greet customers, advise on products, and help maintain an inviting, well-stocked shop floor.

You will work as part of a supportive team, share responsibilities for achieving sales goals, and ensure company standards in presentation, customer service, and safety are consistently met.