Retail Customer Experience Associate

JDSports; Coventry; On-site; GBP 19,000 - 23,000; Full time

Job summary

JD Sports in Coventry is hiring a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, assist with product information, and help maintain presentation standards.

You'll support stock replenishment, operate tills, and collaborate with colleagues to drive store performance while following company policies and health and safety guidelines. This role offers the chance to learn, grow, and build a foundation for your retail career at JD Sports.

Qualifications

• Excellent customer service mindset.
• Able to adapt communication style to different customers and situations.
• Strong organisational skills and ability to manage tasks.
• Ability to work collaboratively with colleagues to achieve store goals.
• Willingness to learn and follow company processes and procedures.

Responsibilities

• Greet customers and provide a welcoming, helpful experience.
• Identify customer needs, advise on products, and promote complementary items.
• Maintain high standards of customer service.
• Keep shop floor presentation clean, organized and well stocked.
• Replenish stock and ensure products are displayed correctly per brand standards.
• Process transactions, handle cash, and assist with deliveries as required.
• Use in-store tech to answer questions and support store operations.
• Follow all company policies, health and safety guidelines.
• Collaborate with colleagues to support daily store running.
• Take on additional duties as needed.

Skills

Customer service

Communication

Teamwork

Organisation

Willingness to learn

Job description

JD Sports in Coventry is hiring a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, assist with product information, and help maintain presentation standards.

You'll support stock replenishment, operate tills, and collaborate with colleagues to drive store performance while following company policies and health and safety guidelines. This role offers the chance to learn, grow, and build a foundation for your retail career at JD Sports.