Retail Experience Lead — Piercing Services & Growth Path

Jewells; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Commission

Fully paid piercing training

Jewellery allowance

Team discounts

Career progression

Job summary

Jewells is seeking a Customer Experience Lead in the Greater London area. You will lead the shop floor, set service standards, and drive sales performance while managing daily operations and cash handling.

Piercing services training is provided and expected after onboarding, with a clear path towards Assistant Manager and beyond. The role requires a confident, customer-focused leader with retail experience and a strong ability to own store performance.

Qualifications

• Experience in a fast-paced retail environment.
• Confident, customer-focused leader.
• Strong sales and customer experience skills.
• Responsible, reliable, and professional.
• Willing to own store performance and drive results.

Responsibilities

• Lead the shop floor and set customer service standards.
• Drive sales performance and achieve targets during shifts.
• Open and close the store, handle cash and daily operations.
• Deliver piercing services once trained.
• Maintain high standards for store and piercing studio.

Job description

Jewells is seeking a Customer Experience Lead in the Greater London area. You will lead the shop floor, set service standards, and drive sales performance while managing daily operations and cash handling.

Piercing services training is provided and expected after onboarding, with a clear path towards Assistant Manager and beyond. The role requires a confident, customer-focused leader with retail experience and a strong ability to own store performance.