Customer Experience Lead

Jewells; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Commission

Fully paid piercing training

Jewellery allowance

Team discounts

Career progression

Job summary

Jewells is seeking a Customer Experience Lead in the Greater London area. You will lead the shop floor, set service standards, and drive sales performance while managing daily operations and cash handling.

Piercing services training is provided and expected after onboarding, with a clear path towards Assistant Manager and beyond. The role requires a confident, customer-focused leader with retail experience and a strong ability to own store performance.

Qualifications

• Experience in a fast-paced retail environment.
• Confident, customer-focused leader.
• Strong sales and customer experience skills.
• Responsible, reliable, and professional.
• Willing to own store performance and drive results.

Responsibilities

• Lead the shop floor and set customer service standards.
• Drive sales performance and achieve targets during shifts.
• Open and close the store, handle cash and daily operations.
• Deliver piercing services once trained.
• Maintain high standards for store and piercing studio.

Job description

Take the Next Step in Your Retail Career at Jewells

At Jewells, we’re passionate about creating exceptional customer experiences. As a Customer Experience Lead, you’ll play a key role in leading the shop floor, driving sales performance, and ensuring every customer receives the highest level of service. This is the perfect opportunity for someone ready to take the next step in retail and develop towards future management roles.

What You’ll Be Doing

• Lead the experience – Set the standard for exceptional customer service and support the team on the shop floor
• Drive sales performance – Take ownership of store performance when running shifts and help achieve targets
• Run the store – Open and close the store, handle cash processes, and support daily operations
• Deliver piercing services – Provide safe, professional piercing services once fully trained
• Maintain standards – Ensure the store and piercing studio meet Jewells’ high standards at all times

Piercing Training & Requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. You will receive fully paid training and accreditation. Once trained, piercing services form part of your role responsibilities.

What We’re Looking For

• Retail experience, ideally in a fast-paced environment
• A confident, customer-focused leader
• Strong sales and customer experience skills
• Responsible, reliable, and professional
• Ready to take ownership and support store performance

Why You’ll Love Working With Us

• Competitive pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Clear progression to Assistant Manager and beyond
• A fast-growing, exciting brand environment