Piercing Operations Lead – UK & Ireland Growth

Lovisa Holdings Limited; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Lovisa Holdings Limited in London seeks a dynamic leader to drive the piercing category across the UK and Ireland. The role focuses on growing market share, collaborating cross-functionally, and delivering KPI milestones in stores and at events.

Based in Soho with field travel, you will build a piercing strategy, ensure compliant operations, train teams, manage store openings, and push new initiatives to maximise sales and customer experience.

Qualifications

• Experience leading a category in fashion retail is desirable.
• Strong people leadership and coaching skills.
• Ability to collaborate cross-functionally and drive KPIs.

Responsibilities

• Build a piercing strategy to deliver business goals and grow market share.
• Ensure stores operate with piercing capabilities at all times.
• Maintain stock for piercing tools across locations and keep licenses up to date.
• Train store teams and ensure compliance with local and national requirements.
• Lead new store openings to ensure piercing readiness on day one.
• Collaborate with internal functions on repairs or maintenance of piercing destinations.
• Drive piercing-focused sales via field visits, events, and incentives.
• Deliver best-in-class customer experience in piercing across Europe and UK.
• Contribute to group strategy and participate in company-wide projects.
• Provide leadership, coaching, and development for your team.

Job description

Lovisa Holdings Limited in London seeks a dynamic leader to drive the piercing category across the UK and Ireland. The role focuses on growing market share, collaborating cross-functionally, and delivering KPI milestones in stores and at events.

Based in Soho with field travel, you will build a piercing strategy, ensure compliant operations, train teams, manage store openings, and push new initiatives to maximise sales and customer experience.