Retail Experience Champion: Sales & Service

JD GROUP; Colchester; Sur place; GBP 12 000 - 17 000; Plein temps

Résumé du poste

JD GROUP in Colchester is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor, greeting customers and helping them find products. You will maintain presentation standards, restock shelves and support daily store operations to keep the team moving smoothly.

As part of a fast-paced retail environment, you’ll develop product knowledge, work well with colleagues, and be proactive in helping customers while following company policies and ensuring health and

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.

Responsabilités

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Connaissances

Customer service

Communication

Teamwork

Stock replenishment

Presentational skills

Description du poste

JD GROUP in Colchester is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor, greeting customers and helping them find products. You will maintain presentation standards, restock shelves and support daily store operations to keep the team moving smoothly.

As part of a fast-paced retail environment, you’ll develop product knowledge, work well with colleagues, and be proactive in helping customers while following company policies and ensuring health and