Retail Floor Specialist – Customer Experience & Sales

JD GROUP; Bromley; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD GROUP in Bromley is looking for a Store Colleague to deliver a friendly, customer-focused shopping experience on the shop floor. You will greet customers, keep displays sharp, replenish stock, and assist with transactions while following store procedures.

You will join a collaborative team, maintain presentation standards, and help ensure smooth daily operations in a fast-paced retail environment. Training and development are available.

Qualifications

• Proven ability to assist customers and handle inquiries professionally.
• Strong communication and interpersonal skills.
• Effective teamwork and collaboration with colleagues.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Teamwork

Organisational skills

Willingness to learn

Job description

JD GROUP in Bromley is looking for a Store Colleague to deliver a friendly, customer-focused shopping experience on the shop floor. You will greet customers, keep displays sharp, replenish stock, and assist with transactions while following store procedures.

You will join a collaborative team, maintain presentation standards, and help ensure smooth daily operations in a fast-paced retail environment. Training and development are available.