Retail Store Associate - Customer Experience & Sales

JD GROUP; Coventry; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD Group in Coventry is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, maintain displays, replenish stock, and support daily store operations with a positive, team-focused mindset.

We are looking for individuals who value customer service, can adapt communication to different customers, and stay organized in a fast-paced retail environment. This role offers opportunities to learn and grow with the team and brand.

Qualifications

• Experience delivering exceptional customer service in a retail environment.
• Ability to adapt communication style to different customers and colleagues.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Organisational skills

Teamwork

Adaptability

Job description

JD Group in Coventry is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, maintain displays, replenish stock, and support daily store operations with a positive, team-focused mindset.

We are looking for individuals who value customer service, can adapt communication to different customers, and stay organized in a fast-paced retail environment. This role offers opportunities to learn and grow with the team and brand.